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- Tasks: Investigate warranty claims and support trade customers in the automotive sector.
- Company: Established automotive organisation with a focus on quality and service.
- Benefits: Competitive salary, bonus, benefits, and clear progression opportunities.
- Other info: Stable role with exposure to diverse car and truck component cases.
- Why this job: Join a specialist team and make a real impact in the automotive industry.
- Qualifications: Experience in automotive or technical roles and strong communication skills required.
An established organisation within the automotive sector is looking for a Warranty & Technical Claims Specialist to join a small, specialist team. The role focuses on investigating product-related issues and warranty claims, supporting trade customers, and helping to protect the reputation of the products in the market.
This position is based in West Kent and is only realistically accessible to candidates who drive and have their own vehicle.
The Role- Support the end-to-end handling of warranty and product-related claims from trade customers.
- Review claim information submitted through internal systems and help decide whether to:
- Authorise low-value claims,
- Request further information, or
- Arrange for parts to be returned for technical inspection.
- Background in a technical, mechanical automotive environment is essential – for example:
- Automotive parts / aftermarket
- Warranty, technical support or quality
- Garage, workshop or service environment
- Analyse claim data,
- Identify potential causes through physical inspection of car/truck parts, and
- Support fair, evidence-based decisions.
- £28,000–£30,000 basic salary, depending on experience.
- Excellent bonus and benefits package.
- Clear progression opportunities within a growing, technically focused function.
- Exposure to a wide range of car and truck component cases, offering variety and ongoing learning.
- A stable role within a specialist team environment where your contribution will be recognised.
Please apply with your CV detailing your experience in automotive/mechanical or technical roles, any background in warranty, claims, quality, or technical support, and examples of where you have dealt with diagnostic or inspection of automotive parts.
Warranty & Technical Claims Specialist – Automotive (Car & Truck) in Tonbridge employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty & Technical Claims Specialist – Automotive (Car & Truck) in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in the automotive sector, especially those who work in warranty and technical claims. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific automotive parts and warranty processes. We want you to show off your expertise and how it aligns with the role!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with trade customers, being able to explain complex issues clearly is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Warranty & Technical Claims Specialist – Automotive (Car & Truck) in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive sector, especially any roles related to warranty or technical support. We want to see how your background aligns with the role of Warranty & Technical Claims Specialist.
Showcase Your Skills: Don’t forget to emphasise your strong communication skills and your ability to analyse claim data. We’re looking for someone who can balance technical facts with customer considerations, so give us examples that demonstrate this.
Be Professional: When writing your application, keep it clear and professional. Use a measured tone that reflects your ability to communicate effectively with trade customers. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around warranty claims and technical issues. Familiarise yourself with common problems in car and truck components, as well as the processes involved in handling claims. This will show that you're not just interested in the role but also have the expertise to back it up.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled warranty claims or resolved technical issues. Be ready to discuss these examples during the interview, as they demonstrate your problem-solving skills and ability to communicate effectively with trade customers.
✨Show Your Team Spirit
Since this role is part of a small, focused team, it's important to convey your ability to work collaboratively. Share instances where you've contributed to a team project or supported colleagues in achieving a common goal. This will highlight your fit within their team-oriented culture.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. Inquire about the types of claims you'll be handling or how the team collaborates with other departments. This shows your genuine interest in the position and helps you assess if it's the right fit for you.