At a Glance
- Tasks: Schedule installations and maintenance, ensuring engineers meet service level agreements.
- Company: Join a leading recruitment consultancy in Kent with a focus on exceptional service.
- Benefits: Hybrid work model, competitive salary, and opportunities to support local charities.
- Other info: Dynamic team environment with opportunities for career growth and community impact.
- Why this job: Be the backbone of operations, making a real difference in customer service and engineering efficiency.
- Qualifications: Experience in customer service and scheduling, plus good UK geography knowledge.
The predicted salary is between 25000 - 27000 £ per year.
A great opportunity has risen for an experienced scheduler to join my client based in Mid Kent, the role is to ensure all installations/maintenance/fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.
Duties include:
- To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA
- Schedule all installation works raised by Sales Support team and liaise with customer on required dates
- Provide the engineering team with all relevant information to complete their jobs
- Using SAP to plan and prioritise the engineers’ workload on a daily basis for installation, reactive and maintenance work.
- Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works
- Take customer phone calls into the Service Delivery team and assist customers as necessary
- Liaise with new and existing customers to plan and inform them of any works being undertaken advising of any changes to arranged dates where necessary.
- Regular review of in-house reports to ensure all processes are completed
The right candidate will have/ be:
- Previous experience in a customer service role essential
- Good knowledge of UK geography essential
- Experience of scheduling a team of field engineers essential
If you feel you meet the above criteria, please apply for immediate consideration!
Scheduler in Tonbridge employer: Pearson Whiffin Recruitment Ltd
Join a dynamic team in Mid Kent as a Scheduler, where you will play a crucial role in ensuring efficient service delivery while enjoying a hybrid work model that promotes work-life balance. Our supportive work culture fosters professional growth and development, with opportunities to enhance your skills in a collaborative environment. Plus, by being part of our team, you contribute to meaningful charitable initiatives across Kent, making your work even more rewarding.
Contact Details:
Pearson Whiffin Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Scheduler role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to scheduling and customer service, so you can showcase your experience confidently.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Stay organised! Keep track of all your applications and follow up if you haven’t heard back after a week or two. It shows your enthusiasm and keeps you on their radar.
We think you need these skills to ace Scheduler in Tonbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scheduler role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Knowledge:Since good knowledge of UK geography is essential, mention any relevant experience or tools you’ve used that demonstrate your understanding. We appreciate candidates who can hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website for the best chance of getting noticed! We’re excited to see your application and can’t wait to learn more about you.
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling skills and understand the tools you'll be using, like SAP. Familiarise yourself with how to prioritise tasks and manage workloads effectively, as this will show you're ready to hit the ground running.
✨Understand the Role Inside Out
Read through the job description thoroughly and make notes on key responsibilities. Be prepared to discuss how your previous experience aligns with these duties, especially in customer service and scheduling for field engineers.
✨Show Off Your Geography Knowledge
Since good knowledge of UK geography is essential, take some time to review maps or even use apps to test your knowledge. Being able to demonstrate your understanding of locations can really set you apart during the interview.
✨Prepare Questions for Them
Think of insightful questions to ask about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
