At a Glance
- Tasks: Support MacOS and Apple devices while managing cloud technologies and providing top-notch user support.
- Company: Join a dynamic IT team in Gloucester focused on modern workplace solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Be at the forefront of technology, helping users thrive with Apple devices and cloud platforms.
- Qualifications: Experience in EUC roles, strong MacOS knowledge, and excellent problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms.
Key Responsibilities
- Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
- Configure, deploy, and manage Apple hardware across the business
- Support modern workplace and endpoint management solutions
- Troubleshoot hardware, software, connectivity, and user-related issues
- Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity
- Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms
- Support device security, patching, compliance, and asset management
- Collaborate with infrastructure and security teams on projects and improvements
- Deliver excellent customer service and technical support to users at all levels
Skills & Experience Required
- Proven experience in an EUC / Desktop Support / Endpoint Engineering role
- Strong knowledge of MacOS and Apple ecosystem devices
- Experience supporting laptops, desktops, and mobile devices in enterprise environments
- Understanding of networking fundamentals and troubleshooting
- Exposure to cloud technologies and SaaS platforms
- Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
- Knowledge of Microsoft 365 and identity/access management solutions
- Excellent communication and problem-solving skills
Desirable Skills
- Apple certifications or relevant technical certifications
- Experience in hybrid cloud environments
- Scripting or automation knowledge (Bash, PowerShell, or similar)
Service Desk Engineer - EUC in Stroud employer: Pearson Whiffin Recruitment Ltd
Join our dynamic IT team in Gloucester as a Service Desk Engineer, where you will thrive in a supportive and collaborative work culture that values innovation and professional growth. We offer competitive benefits, including opportunities for continuous learning and development, while working with cutting-edge technologies in a vibrant environment that encourages creativity and teamwork. Experience the unique advantage of being part of a company that prioritises employee well-being and fosters a strong sense of community.
Contact Details:
Pearson Whiffin Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer - EUC in Stroud
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on with the tech! If you’re not already familiar with MacOS, Apple devices, or cloud technologies, dive into some online resources or tutorials. Showing that you’re proactive about learning can really set you apart during interviews.
✨Tip Number 3
Prepare for those technical questions! Brush up on your knowledge of networking fundamentals and troubleshooting. Being able to confidently discuss your experience with Wi-Fi, VPNs, and MDM tools like Jamf will impress potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Service Desk Engineer - EUC in Stroud
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with MacOS and Apple devices. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience in EUC roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with modern workplace technologies and how your background makes you the perfect fit for our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your MacOS Inside Out
Make sure you brush up on your MacOS knowledge before the interview. Be ready to discuss your hands-on experience with Apple devices and how you've supported users in previous roles. Highlight specific examples of troubleshooting issues or deploying hardware.
✨Show Off Your Cloud Savvy
Familiarise yourself with cloud technologies like Microsoft 365, Azure, and Google Workspace. Be prepared to talk about how you've used these platforms in your past roles, especially in relation to endpoint management and user support.
✨Demonstrate Your Networking Know-How
Since networking fundamentals are key for this role, make sure you can explain concepts like DNS, DHCP, and VPNs clearly. Share any relevant experiences where you resolved connectivity issues or improved network performance.
✨Customer Service is Key
This role requires excellent customer service skills, so think of examples where you've gone above and beyond to help users. Be ready to discuss how you handle difficult situations and ensure a positive experience for end-users.
