Commercial Support Coordinator – Heavy Machinery Industry in Sittingbourne

Commercial Support Coordinator – Heavy Machinery Industry

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Location: Sittingbourne

Salary: £33,000 to £45,000

Full time, Permanent

Our client, a global manufacturer of heavy-duty machinery, is seeking a driven and well organised Commercial Support Coordinator to join their busy Sittingbourne depot. This is an excellent opportunity to work within a well-established international business, supporting a high performing commercial and sales function.

You will manage online enquiries, speak with customers to understand their requirements, and ensure accurate information is passed to the relevant sales colleagues and regional teams. The focus of this role is customer liaison, coordination and administrative support with a view to supporting the sales team to drive revenue.

Key duties include:

Manage incoming enquiries from online channels and promotional activity

Call customers to confirm details, understand their needs and gather relevant information

Allocate qualified enquiries to the appropriate sales representatives or regional dealers

Maintain accurate customer records and ensure timely communication across departments

Track and follow up on allocated enquiries to support the commercial workflow

Use internal systems and online tools to ensure efficient management of all enquiries

Provide a friendly, professional and well organised point of contact for all customers

Essential Requirements:

Previous experience within a relevant role within the construction, heavy plant or machinery industry

Experience in a sales support role with high volume telephone calls is essential

Confident communication skills with the ability to engage professionally with customers

Detail focused, reliable and proactive

An energetic, enthusiastic and proactive approach

The ability to spot opportunities!

Benefits:

Competitive salary

Generous holiday allowance

Strong pension provisions

Free on-site parking

Supportive and collaborative work environment

Excellent opportunity to join a global, well-established organisation with long term progression potential

If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment