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For Companies At a Glance
- Tasks: Join our team to support IT systems and tackle daily tech challenges.
- Company: We're a dynamic IT firm based in Halifax, dedicated to tech excellence.
- Benefits: Enjoy flexible working with 3 days onsite and a collaborative environment.
- Why this job: Perfect for tech enthusiasts wanting hands-on experience in a supportive team.
- Qualifications: Must have IT support experience and knowledge of Active Directory and Windows.
- Other info: This role is ideal for those looking to grow their IT skills in a friendly office.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Service Desk Analyst – onsite in Halifax – 3 days per week
We are looking for a Service Desk Analyst with knowledge of Active Directory as well as general Windows support to work as part of an onsite team 3 days per week. The role will be to perform daily tasks, maintain systems and networks as well as small low-level projects.Â
This is an office-based role, to be based in the Halifax area and will require the following skills and experience:
Required Skills and Experience:
- Background working in IT support
- Knowledge of Active Directory, DNS and DHCPÂ
- Experience of Windows Operating Systems
- Experience across the install, repair and upgrade of equipment
- Experience of working with an IT Ticketing SystemÂ
Service Desk Analyst employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific IT ticketing systems commonly used in the industry. Being able to discuss your experience or knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your Active Directory skills, as this is a key requirement for the role. Consider doing some hands-on practice or online tutorials to ensure you can confidently demonstrate your knowledge during the interview.
✨Tip Number 3
Prepare to discuss your previous experiences with Windows Operating Systems in detail. Be ready to share specific examples of how you've installed, repaired, or upgraded equipment, as this will showcase your practical skills.
✨Tip Number 4
Network with current or former Service Desk Analysts to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your approach during the interview process.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Desk Analyst. Familiarise yourself with Active Directory, Windows support, and IT ticketing systems, as these are crucial for the role.
Tailor Your CV: Highlight your relevant experience in IT support, particularly your knowledge of Active Directory, DNS, DHCP, and Windows Operating Systems. Use specific examples to demonstrate your skills in installing, repairing, and upgrading equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work effectively in a team. Mention your experience with IT ticketing systems and how you can contribute to the onsite team in Halifax.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Desk Analyst.
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Brush Up on Technical Knowledge
Make sure you're well-versed in Active Directory, DNS, and DHCP. Be prepared to answer technical questions or even solve problems on the spot related to these areas.
✨Showcase Your IT Support Experience
Be ready to discuss your previous roles in IT support. Highlight specific examples where you successfully resolved issues or improved processes, especially in relation to Windows Operating Systems.
✨Familiarise Yourself with IT Ticketing Systems
Since experience with an IT ticketing system is crucial, be prepared to talk about the systems you've used. Discuss how you managed tickets and prioritised tasks effectively.
✨Demonstrate Team Collaboration Skills
As this role involves working as part of an onsite team, emphasise your ability to collaborate with others. Share examples of how you've worked with colleagues to achieve common goals or complete projects.