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- Tasks: Schedule installations and maintenance, ensuring engineers meet service level agreements.
- Company: Join a leading recruitment consultancy in Kent with a focus on exceptional service.
- Benefits: Hybrid work model, competitive salary, and opportunities to support local charities.
- Other info: Great career growth potential and a supportive team environment.
- Why this job: Be the backbone of operations, making a real difference in customer service and engineering efficiency.
- Qualifications: Experience in customer service and scheduling, plus good UK geography knowledge.
A great opportunity has risen for an experienced scheduler to join my client based in Mid Kent, the role is to ensure all installations/maintenance/fault calls are prioritised and booked to enable engineers to fulfil the service level agreements.
Duties include:
- To log all new reactive call outs within 4 hours of receiving and schedule within specified SLA
- Schedule all installation works raised by Sales Support team and liaise with customer on required dates
- Provide the engineering team with all relevant information to complete their jobs
- Using SAP to plan and prioritise the engineers’ workload on a daily basis for installation, reactive and maintenance work.
- Assisting engineers with any issues at site, contacting customers to ensure they can gain access and complete necessary works
- Take customer phone calls into the Service Delivery team and assist customers as necessary
- Liaise with new and existing customers to plan and inform them of any works being undertaken advising of any changes to arranged dates where necessary.
- Regular review of in-house reports to ensure all processes are completed
The right candidate will have/ be:
- Previous experience in a customer service role essential
- Good knowledge of UK geography essential
- Experience of scheduling a team of field engineers essential
If you feel you meet the above criteria, please apply for immediate consideration!
Scheduler in Paddock Wood employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Paddock Wood
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Scheduler role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for scheduling roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you’ve got experience with SAP or similar scheduling software, make sure to highlight that in conversations. Bring examples of how you’ve successfully managed workloads and prioritised tasks in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re here to support you every step of the way in landing that Scheduler job!
We think you need these skills to ace Scheduler in Paddock Wood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Scheduler role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Knowledge of UK Geography: Since good knowledge of UK geography is essential, consider mentioning specific areas or routes you’re familiar with. This will show us that you understand the logistics involved in scheduling for field engineers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you in the running for this exciting role!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling skills and understand the importance of prioritising tasks. Familiarise yourself with how to log call outs quickly and efficiently, as well as how to use SAP for planning. This will show that you're ready to hit the ground running!
✨Understand the Customer's Perspective
Since customer service is key in this role, think about how you can make the customer's experience smoother. Prepare examples of how you've handled customer queries or issues in the past, and be ready to discuss how you would keep customers informed about their scheduled works.
✨Geography is Your Friend
Having a good knowledge of UK geography is essential for this position. Brush up on your map skills and be prepared to discuss how you would plan routes for engineers. You might even want to mention specific areas you’re familiar with during the interview!
✨Show Your Team Spirit
This role involves liaising with both engineers and customers, so highlight your teamwork skills. Think of examples where you've successfully collaborated with others to achieve a common goal. This will demonstrate that you can effectively support the engineering team while keeping customers happy.