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For Companies At a Glance
- Tasks: Lead a dynamic team, enhance customer loyalty, and manage performance metrics.
- Company: Established security company in North Kent with a supportive culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by leading a passionate team and driving customer satisfaction.
- Qualifications: Experience in managing customer service teams and strong leadership skills.
- Other info: Join a company that values community support and has raised over £50,000 for charities.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Salary - Competitive
Hybrid working 1 day from home, Monday to Friday
North Kent
We’re on the hunt for a Customer Service Manager to lead a talented team of 6-8 Customer Service reps for a well-established North Kent security company. This is a fantastic chance for someone who:
- Loves leading and motivating a team, running 1:1s, and delivering training sessions.
- Has experience managing budgets and keeping an eye on team performance.
- Enjoys producing reports and tracking weekly KPIs to help the team shine.
If you’re a natural leader with a passion for customer service and team development, this could be your next big move!
Duties include:
- Encourage the team to take full ownership of customer queries and deliver effective solutions.
- Enhance customer loyalty and retention through proactive engagement.
- Attend management meetings and contribute to strategic discussions.
- Oversee recruitment, onboarding, and performance management for the team.
- Oversee and manage team budgets to ensure efficient resource allocation.
- Prepare weekly and monthly KPI reports, providing analysis and actionable insights.
To be a successful candidate you must have/be:
- Previous experience managing customer service teams in an office-based environment.
- Strong leader known for fairness, transparency, and driving high performance.
- Competent in managing budgets and delivering against KPIs.
- Skilled in resolving escalated complaints and preventing recurrence.
Customer Service Manager in Orpington employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Orpington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service management. Think about how you would handle specific situations and be ready to share your experiences that highlight your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Manager in Orpington
Some tips for your application 🫡
Show Off Your Leadership Skills: When you're writing your application, make sure to highlight your experience in leading and motivating teams. We want to see how you've inspired others and driven performance in your previous roles.
Be Specific About Your Achievements: Don't just list your responsibilities; share specific examples of how you've managed budgets or improved KPIs. We love numbers and results, so let us know how you made a difference!
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and focus on the skills and experiences that align with what we're looking for. It shows us you really get it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Team Dynamics
Before the interview, take some time to think about how you would lead and motivate a team of 6-8 customer service reps. Be ready to share specific examples of how you've successfully managed teams in the past, focusing on your leadership style and how you encourage ownership among team members.
✨Showcase Your Budget Management Skills
Since managing budgets is a key part of this role, prepare to discuss your experience with budget oversight. Bring examples of how you've allocated resources effectively and how you've tracked performance against financial goals. This will show that you understand the financial side of customer service management.
✨Prepare for KPI Discussions
Familiarise yourself with common KPIs in customer service and be ready to discuss how you've used data to drive team performance. Think about how you've produced reports in the past and how those insights led to actionable improvements. This will demonstrate your analytical skills and commitment to high performance.
✨Handle Complaints Like a Pro
Be prepared to talk about your approach to resolving escalated complaints. Share specific instances where you've turned a negative situation into a positive outcome, highlighting your problem-solving skills and ability to prevent future issues. This will show that you're not just reactive but proactive in your customer service approach.
