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- Tasks: Be the go-to person for clients, ensuring smooth onboarding of eCommerce solutions.
- Company: Join a dynamic team focused on innovative eCommerce and mail products.
- Benefits: Enjoy a full-time role with travel opportunities across the UK.
- Why this job: Make a real impact by designing tailored solutions and enhancing client experiences.
- Qualifications: Experience in account management or eCommerce is a plus; enthusiasm is key!
- Other info: Field-based position with a chance to work closely with technical teams.
The predicted salary is between 36000 - 60000 £ per year.
Onboarding Account Manager Permanent full time roleField-based position, Warrington with travel to clients across the UK Our client is looking for an enthusiastic and experienced Onboarding Account Manager to join their team. This role focuses on the implementation of eCommerce and mail products , ensuring a seamless onboarding experience for clients across the UK. As a key player, you will bridge the gap between the client and internal stakeholders, working closely with technical teams to design bespoke solutions tailored to the specific needs of each client. Key Responsibilities: Serve as the main point of contact between clients and internal teams to design and deliver tailored solutions. This may involve Warehouse Management Systems (WMS) integrations, API interfaces, CSV uploads, or AWB screens. Gain a thorough understanding of the client’s processes, identifying where the company’s integration fits (e.g., pre-picking, post-picking, pre-data cleansing, post-data cleansing). Collaborate with internal teams to develop and enhance product offerings, providing support to team members and broader business stakeholders. Manage the onboarding process, including training clients on how to utilize the systems effectively, understanding their constraints, and developing solutions. Visit client sites during initial collections, providing on-site or remote support for label carri…
Onboarding Account Manager - eCommerce employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Account Manager - eCommerce
✨Tip Number 1
Familiarize yourself with eCommerce platforms and Warehouse Management Systems (WMS). Understanding these systems will help you communicate effectively with clients and internal teams, showcasing your expertise during the onboarding process.
✨Tip Number 2
Develop strong communication skills to bridge the gap between clients and technical teams. Being able to translate client needs into actionable tasks for internal stakeholders is crucial for a seamless onboarding experience.
✨Tip Number 3
Gain experience in training and support roles. This will not only enhance your ability to guide clients through the onboarding process but also demonstrate your commitment to their success, which is key in this position.
✨Tip Number 4
Network with professionals in the eCommerce industry. Building relationships can provide insights into best practices and potential challenges, making you a more effective Onboarding Account Manager.
We think you need these skills to ace Onboarding Account Manager - eCommerce
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Onboarding Account Manager position. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customize your CV to reflect relevant experience in eCommerce, client onboarding, and technical integrations. Use specific examples that demonstrate your ability to bridge the gap between clients and internal teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of managing client onboarding and your experience with WMS or API integrations.
Highlight Soft Skills: In your application, emphasize soft skills such as communication, problem-solving, and adaptability. These are crucial for managing client relationships and collaborating with internal teams effectively.
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Understand the Client's Needs
Before the interview, research common challenges faced by eCommerce clients. Be prepared to discuss how you would identify and address these needs during the onboarding process.
✨Showcase Your Technical Knowledge
Familiarize yourself with Warehouse Management Systems (WMS), API integrations, and data handling processes. Be ready to explain how you have successfully implemented these technologies in past roles.
✨Demonstrate Your Communication Skills
As a key point of contact, effective communication is crucial. Prepare examples of how you've successfully collaborated with both clients and internal teams to deliver tailored solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to manage client expectations or troubleshoot issues during the onboarding process.
