At a Glance
- Tasks: Provide day-to-day support for platform stability and troubleshoot issues.
- Company: Join a dynamic team focused on operational excellence and client satisfaction.
- Benefits: Gain hands-on experience with Power BI and SQL in a supportive environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the go-to person for platform issues and make a real impact.
- Qualifications: Experience in technical support, strong SQL skills, and teamwork.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a proactive and technically capable Platform Support Analyst to join the team and play a key role in the day-to-day support, stability and continuous operation of the companies platform environment. This role will act as the first point of contact for platform-related incidents, service requests and operational issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements.
Key Responsibilities
- Provide day-to-day operational support for the platform, ensuring high levels of availability, stability and performance.
- Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution activities.
- Liaise with Client Services, Operations and third-party engineering teams to ensure incidents and requests are managed effectively through to resolution.
- Monitor platform health, identify recurring issues and contribute to continuous service improvement initiatives.
- Support release activities, maintenance tasks and operational change processes where required.
- Perform ad hoc data imports and exports to support operational and client requirements.
- Extract, manipulate and validate data from multiple sources to support reporting, analysis and business processes.
- Develop and maintain reports and dashboards using Power BI.
- Write and optimise SQL queries for data extraction, analysis and troubleshooting activities.
- Ensure data integrity, accuracy and compliance with internal processes and standards.
- Maintain accurate documentation of support procedures, known issues and technical processes.
Skills & Experience Required
- Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role.
- Strong troubleshooting and incident management skills.
- Experience working with cross-functional teams and external technical partners.
- Strong SQL skills, including querying, data extraction and manipulation.
- Experience using Power BI for reporting and dashboard creation.
- Experience with data import/export tools and processes.
- Good understanding of data structures, validation and reconciliation processes.
- Ability to prioritise workload and manage multiple tasks in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Excellent attention to detail and problem-solving capability.
Desirable Skills
- Experience supporting SaaS or enterprise platforms.
- Familiarity with ticketing and service management tools.
- Exposure to ETL processes or data integration tools.
- Understanding of ITIL or service management best practices.
- Experience working within regulated or operationally critical environments.
Platform Support Analyst in Maidstone employer: Pearson Whiffin Recruitment Ltd
Join a dynamic and innovative team as a Platform Support Analyst, where your technical expertise will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship. Located in a vibrant area, we offer competitive benefits and a supportive environment that encourages you to thrive both personally and professionally.
Contact Details:
Pearson Whiffin Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Analyst in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your Power BI dashboards or SQL queries. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research common questions for Platform Support Analyst roles and practice your responses. Be ready to discuss your troubleshooting experiences and how you've handled incidents in the past.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Platform Support Analyst in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Platform Support Analyst role. Highlight your experience with SQL and Power BI, and don’t forget to mention any troubleshooting skills you have. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us improve our platform support. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:When filling out your application, make sure to showcase your technical skills, especially in SQL and data management. We’re looking for someone who can hit the ground running, so let us know how you’ve used these skills in past roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and Power BI skills before the interview. Be ready to discuss how you've used these tools in past roles, and maybe even prepare a few examples of complex queries or reports you've created. This will show that you're not just familiar with the tech, but that you can really leverage it.
✨Understand the Platform Support Role
Familiarise yourself with what a Platform Support Analyst does, especially in terms of troubleshooting and incident management. Think about how you would handle common platform issues and be prepared to share your thought process. This will demonstrate your proactive approach and problem-solving skills.
✨Communicate Clearly and Confidently
Since this role involves liaising with various teams, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate a complex issue to a non-technical stakeholder. Clear communication is key, so make sure you can articulate your thoughts well.
✨Show Your Team Spirit
Highlight your experience working with cross-functional teams and external partners. Share specific examples of how you've collaborated to resolve issues or improve processes. This will show that you’re a team player who values collaboration, which is crucial for this role.
