At a Glance
- Tasks: Provide hands-on technical support and lead a small support team.
- Company: Join a dynamic IT team focused on innovative solutions.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Opportunity to mentor junior analysts and enhance your leadership skills.
- Why this job: Make a real difference by supporting users and leading a team.
- Qualifications: Experience in desktop support and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities. This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team.
The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment.
Technical Support- Provide onsite and remote technical support for end users across multiple locations.
- Diagnose and resolve hardware, software, operating system, and peripheral issues.
- Support and maintain desktops, laptops, mobile devices, printers, and associated equipment.
- Install, configure, and support Windows 11 and macOS devices.
- Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams, OneDrive, and SharePoint.
- Manage user accounts, permissions, and access requests.
- Provide guidance and mentoring to junior support analysts.
- Assist with task allocation and workload management within the support team.
- Support the Team Lead or IT Manager with service delivery activities and reporting.
Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role.
Strong knowledge of Windows 11 administration and troubleshooting.
Experience supporting macOS environments.
Solid understanding of Microsoft 365 (O365) applications and services.
Knowledge of Active Directory, Azure AD/Entra ID, and user account administration.
Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
Knowledge of ITIL principles and service management practices.
Microsoft Certified, CompTIA Network+, ITIL Foundation.
Senior Service Desk Analyst / Delivery Analyst in London employer: Pearson Whiffin Recruitment Ltd
Join a dynamic and supportive team as a Senior Service Desk Analyst, where your technical expertise will be valued and your leadership skills nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and mentorship opportunities, all while providing a rewarding work-life balance in a vibrant location. With a focus on innovation and excellence, we empower our employees to make a meaningful impact in their roles.
Contact Details:
Pearson Whiffin Recruitment Ltd Recruitment Team
