At a Glance
- Tasks: Provide day-to-day support for our platform and troubleshoot issues.
- Company: Join a dynamic team focused on operational excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Be the go-to person for platform support and make a real difference.
- Qualifications: Experience with Power BI, SQL, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and technically capable Platform Support Analyst to join the team and play a key role in the day-to-day support, stability and continuous operation of the companies platform environment. This role will act as the first point of contact for platform-related incidents, service requests and operational issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements.
Key Responsibilities
- Provide day-to-day operational support for the platform, ensuring high levels of availability, stability and performance.
- Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution activities.
- Liaise with Client Services, Operations and third-party engineering teams to ensure incidents and requests are managed effectively through to resolution.
- Monitor platform health, identify recurring issues and contribute to continuous service improvement initiatives.
- Support release activities, maintenance tasks and operational change processes where required.
Platform Support Analyst in Kent employer: Pearson Whiffin Recruitment Ltd
As a Platform Support Analyst at our company, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. We offer comprehensive training programmes, a supportive team culture, and opportunities for career advancement, all while being located in a vibrant area that fosters innovation and creativity. Join us to be part of a forward-thinking organisation that values your contributions and encourages a healthy work-life balance.
Contact Details:
Pearson Whiffin Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Analyst in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your Power BI and SQL skills, and be ready to showcase your troubleshooting prowess. We recommend practising with a friend or using mock interview platforms to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled platform-related issues in the past. We want to hear about your thought process and how you coordinated with teams to resolve incidents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Platform Support Analyst in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills, especially in Power BI and SQL. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about platform support and how your troubleshooting skills can help us maintain high levels of availability and performance.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled platform-related issues in the past. We love candidates who can demonstrate their ability to investigate and resolve incidents effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your Power BI and SQL skills before the interview. Be ready to discuss specific examples of how you've used these tools in past roles, especially in troubleshooting and data management.
✨Understand the Company’s Platform
Do some research on the company’s platform environment. Familiarise yourself with their services and any recent updates or changes. This will show that you're genuinely interested and can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific platform-related incidents. Think through potential scenarios and how you would troubleshoot them, coordinating with different teams as needed.
✨Show Your Problem-Solving Skills
Be ready to demonstrate your analytical thinking and problem-solving abilities. Share examples of past challenges you've faced in a support role and how you successfully resolved them, highlighting your proactive approach.
