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For Companies At a Glance
- Tasks: Investigate warranty claims and support trade customers in the automotive sector.
- Company: Established automotive organisation with a focus on quality and service.
- Benefits: Competitive salary, bonus, benefits, and clear progression opportunities.
- Other info: Enjoy a stable role with ongoing learning and recognition for your contributions.
- Why this job: Join a specialist team and make a real impact in the automotive industry.
- Qualifications: Experience in automotive, technical support, or quality roles is essential.
The predicted salary is between 28000 - 30000 £ per year.
An established organisation within the automotive sector is looking for a Warranty & Technical Claims Specialist to join a small, specialist team. The role focuses on investigating product-related issues and warranty claims, supporting trade customers, and helping to protect the reputation of the products in the market.
This position is based in West Kent and is only realistically accessible to candidates who drive and have their own vehicle.
The Role
- Support the end-to-end handling of warranty and product-related claims from trade customers.
- Review claim information submitted through internal systems and help decide whether to:
- Authorise low-value claims,
- Request further information, or
- Arrange for parts to be returned for technical inspection.
About You
- Background in a technical, mechanical automotive environment is essential – for example:
- Automotive parts / aftermarket
- Warranty, technical support or quality
- Garage, workshop or service environment
- Analyse claim data,
- Identify potential causes through physical inspection of car/truck parts, and
- Support fair, evidence-based decisions.
What’s on Offer
- £28,000–£30,000 basic salary, depending on experience.
- Excellent bonus and benefits package.
- Clear progression opportunities within a growing, technically focused function.
- Exposure to a wide range of car and truck component cases, offering variety and ongoing learning.
- A stable role within a specialist team environment where your contribution will be recognised.
How to Apply
Please apply with your CV detailing:
- Your experience in automotive/mechanical or technical roles.
- Any background in warranty, claims, quality, or technical support.
- Examples of where you have dealt with diagnostic or inspection of automotive parts.
Locations
Warranty & Technical Claims Specialist - Automotive (Car & Truck) in Kent, Tonbridge employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty & Technical Claims Specialist - Automotive (Car & Truck) in Kent, Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive sector and let them know you're on the hunt for a Warranty & Technical Claims Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific automotive parts and warranty processes. Show us that you can analyse claim data and make evidence-based decisions – that's what will set you apart!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with trade customers, it's crucial to convey information clearly and professionally. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Warranty & Technical Claims Specialist - Automotive (Car & Truck) in Kent, Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive sector, especially any roles related to warranty or technical support. We want to see how your background aligns with the job description, so don’t be shy about showcasing relevant skills!
Showcase Your Communication Skills: Since strong communication is key for this role, include examples in your application where you've effectively communicated with customers or colleagues. We love seeing how you can balance technical details with a professional tone!
Be Detail-Oriented: This position requires a keen eye for detail, especially when analysing claims and inspecting parts. In your application, mention specific instances where your attention to detail made a difference in your previous roles. We appreciate candidates who can spot the finer points!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around warranty claims and technical issues. Familiarise yourself with common problems in car and truck components, as well as the processes involved in handling claims. This will show that you're not just interested in the role but also have the expertise to back it up.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled warranty claims or resolved technical issues. Be ready to discuss these examples during the interview, as they demonstrate your problem-solving skills and ability to communicate effectively with trade customers.
✨Show Your Team Spirit
Since this role is part of a small, focused team, it's important to convey your ability to work collaboratively. Share instances where you've contributed to a team effort, highlighting how you support your colleagues and maintain high standards of service together.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. Inquire about the types of claims you'll be handling or how the team collaborates with other departments. This shows your genuine interest in the position and helps you assess if it's the right fit for you.