At a Glance
- Tasks: Be the go-to person for customer queries and provide top-notch service.
- Company: Join a global manufacturing business with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus schemes, and subsidised meals.
- Other info: Hybrid work model with opportunities to support local charities.
- Why this job: Fluent in French? Make a real difference in customer service!
- Qualifications: Previous customer service experience and bilingual skills required.
North Kent – hybrid (2 days in the office) Monday to Friday
£30,000 DOE – with a target bonus
Permanent full time role
Pearson Whiffin are recruiting for a Customer Service Coordinator on behalf of our client, a global manufacturing business. To be considered for this position, candidates must be fluent in both French and English, with strong verbal and written communication skills in both languages.
We are looking for someone with previous experience handling customer enquiries over the telephone, and any prior administration experience would be highly beneficial.
Our client offers an excellent benefits package, including bonus schemes, life assurance at four times salary, subsidised meals in the on-site restaurant, employee assistance programmes, and much more!
Duties include:
- Being the first point of contact for all customer queries, delivering an exceptional level of service at all times.
- Liaising with customers via web chat, telephone and email.
- Dealing with customer complaints.
- Entering and processing orders.
- Advising customers of any fulfilment issues or delivery delays.
- Providing quotations and following up on open quotes.
- Sending price lists to customers.
To be considered for this role, you must have/be:
- Previous customer service experience within a B2B environment
- Experience within manufacturing or a regulated industry would be a significant advantage
- Must be fluent in French (written and verbal), as well as English
- Strong customer service skills with a customer-focused approach
- Excellent written and verbal communication abilities
Locations
French Speaking - Customer Service Coordinator in Kent, Stone employer: Pearson Whiffin Recruitment Ltd
Join a global manufacturing leader as a French Speaking Customer Service Coordinator in North Kent, where you will thrive in a supportive hybrid work environment. Our client values employee well-being with an impressive benefits package, including life assurance, subsidised meals, and opportunities for professional growth, all while fostering a culture of exceptional customer service and teamwork. This role not only offers competitive compensation but also the chance to make a meaningful impact within a dynamic industry.
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking - Customer Service Coordinator in Kent, Stone
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on your French and English communication skills, as you'll need to impress with both languages.
✨Tip Number 3
Show off your customer service skills! Prepare examples from your past experiences where you handled tough situations or went above and beyond for a customer. This will highlight your ability to deliver exceptional service.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace French Speaking - Customer Service Coordinator in Kent, Stone
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in previous roles, especially in customer service.
Tailor Your Experience:We want to see how your past experiences align with the job description. Focus on your customer service experience, especially in a B2B environment, and mention any relevant administration tasks you've handled. This will help us see you as a perfect fit!
Keep It Professional Yet Friendly:Your written application should reflect the friendly and professional tone we value at StudySmarter. Use a conversational style while maintaining professionalism, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try having mock conversations or writing emails in both languages to ensure you're comfortable and confident.
✨Know the Company Inside Out
Research the global manufacturing business you'll be interviewing for. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you handled enquiries or complaints successfully. Be ready to discuss these scenarios during the interview, as they’ll want to see how you approach problem-solving and customer satisfaction.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the challenges they face, or how success is measured in this role. It shows that you're engaged and serious about the position.
