At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for users across the company.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Competitive salary, opportunities for growth, and a collaborative culture.
- Other info: Great chance to learn and develop your skills in a fast-paced setting.
- Why this job: Make a real difference by helping others solve their tech challenges.
- Qualifications: 2-3 years of IT support experience and strong communication skills.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for an IT Support Analyst, with around 2-3 years' experience to join a team supporting users across the company. Main responsibilities will include, but are not limited to the following:
- Provide first and second-line technical support to end users
- Troubleshoot hardware, software, and network issues
- Support and maintain Windows 10 and Windows 11 environments
- Manage user accounts, permissions, and group policies in Active Directory
- Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
- Log, track, and resolve incidents and service requests
- Escalate complex issues where necessary and follow through to resolution
- Maintain clear documentation and contribute to knowledge bases
Skills Experience
- Previous experience in an IT support/service desk role
- Good working knowledge of Windows
- Hands-on experience with Active Directory (user management, password resets, permissions)
- Understanding of networking principles
- Strong communication and customer service skills
- A proactive attitude and willingness to learn
Desirable (but not essential)
- IT-related qualifications or certifications (e.g. CompTIA, Microsoft)
- Experience with ticketing systems
- Exposure to Office 365 / Microsoft 365
IT Support Analyst employer: Pearson Whiffin Recruitment Ltd
As a Drainage Scheduler in Aylesford, Kent, you will join a dynamic team that values efficiency and customer satisfaction. Our company fosters a supportive work culture with opportunities for professional growth, ensuring that every employee can develop their skills while contributing to meaningful projects. With a highly competitive package and a focus on teamwork, we provide a rewarding environment where your contributions are recognised and valued.
Contact Details:
Pearson Whiffin Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your technical skills, especially around Windows environments and Active Directory. We want you to feel confident when discussing troubleshooting methods and networking principles.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled hardware or software issues in the past. This will demonstrate your hands-on experience and proactive attitude, which are key for an IT Support Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience with Windows and Active Directory!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your proactive attitude makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can troubleshoot effectively and communicate solutions clearly, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10 and 11, Active Directory, and networking principles. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
As an IT Support Analyst, communication is key. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to troubleshoot a problem on the spot. Practise common issues you might encounter, like password resets or network connectivity problems, and explain your thought process clearly.
✨Demonstrate Your Proactive Attitude
Employers love candidates who take initiative. Share instances where you've gone above and beyond to resolve issues or improve processes. This shows that you're not just reactive but also proactive in your approach to IT support.
