Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and improve shared IT services, ensuring top-notch support and service delivery.
- Company: Dynamic organisation focused on innovation and collaboration in IT.
- Benefits: Competitive salary, leadership opportunities, and a chance to drive change.
- Why this job: Make a real impact by enhancing IT operations and leading talented teams.
- Qualifications: Experience in IT shared services and strong ITIL knowledge required.
- Other info: Join a forward-thinking team with excellent growth potential.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking an experienced and strategically minded Head of IT Shared Services to lead the delivery, performance, and continuous improvement of shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of suppliers and contracts to achieve high-quality, cost-effective outcomes.
Key Responsibilities
- Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery.
- Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement.
- Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change, and Service Level Management.
- Lead and manage an annual IT operational budget exceeding £1 million, ensuring effective forecasting, cost control, and value for money.
- Manage relationships with third-party suppliers, ensuring compliance with contractual agreements, service quality, and performance KPIs.
- Drive innovation and operational efficiencies through technology, automation, and process optimisation.
- Ensure policies, standards, and security requirements are met, working closely with senior stakeholders across the organisation.
Required Skills and Experience
- Proven experience leading IT shared services.
- A strong background in ITIL frameworks and service management methodologies.
- Demonstrable expertise in managing budgets of £1m+
- Experience managing and developing IT teams and leading multi-vendor supplier environments.
- Excellent communication skills, with the ability to influence at all levels and drive organisational change.
- A proactive, customer-focused approach with a commitment to service excellence.
Interim Head of Technology Shared Services employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Head of Technology Shared Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its IT shared services. Understand their challenges and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed IT teams and improved service delivery in the past. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles, and applying directly can give you a better chance of getting noticed. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Interim Head of Technology Shared Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Interim Head of Technology Shared Services. Highlight your experience with IT shared services and ITIL frameworks, as we want to see how you can lead our teams effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strategic leadership skills and how you've driven service excellence in previous roles. We love seeing passion and a proactive approach!
Showcase Your Budget Management Skills: Since managing a budget over £1 million is key for this role, be sure to include specific examples of how you've successfully managed budgets in the past. We want to know how you ensure value for money!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL frameworks and service management methodologies. Be ready to discuss how you've applied these in previous roles, especially in managing shared IT services. This will show that you understand the core principles that drive service excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led IT support teams in the past. Highlight instances where you've fostered collaboration and accountability, as well as how you've driven continuous improvement. This is your chance to demonstrate your strategic leadership capabilities.
✨Budget Management is Key
Since you'll be managing a significant budget, come prepared with specific examples of how you've effectively forecasted and controlled costs in previous roles. Discuss any strategies you've implemented to ensure value for money, as this will be crucial for the role.
✨Build Relationships with Suppliers
Be ready to talk about your experience managing relationships with third-party suppliers. Share how you've ensured compliance with contracts and maintained high service quality. This will show that you can handle multi-vendor environments effectively.
