At a Glance
- Tasks: Lead operations across Client Services, Compliance, and Product functions in a tech-driven environment.
- Company: Join a rapidly growing technology business with a focus on innovation and collaboration.
- Benefits: Competitive salary up to £90k, hybrid working, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values continuous improvement and operational transformation.
- Why this job: Make a real impact by driving operational excellence and supporting ambitious growth plans.
- Qualifications: Significant operational leadership experience in Technology, SaaS, or FinTech environments.
An exciting opportunity has arisen for an experienced and commercially minded Head of Operations to join a rapidly growing technology business operating within a regulated environment. This is a senior leadership position reporting directly to the Managing Director, with responsibility for overseeing Client Services, Compliance and Product functions whilst ensuring strong collaboration across Sales, Finance and platform delivery teams. The successful candidate will play a pivotal role in driving operational excellence, business scalability, process automation and continuous improvement, helping to support the organisation's ambitious growth plans.
As Head of Operations, you will take ownership of day-to-day operational performance across multiple business functions, ensuring effective processes, governance, controls and reporting frameworks are in place. You will work closely with senior stakeholders, external technology partners and internal teams to deliver operational excellence, regulatory compliance and a high-quality customer experience.
Key Responsibilities- Lead operational delivery across Client Services, Compliance and Product functions.
- Develop, implement and continuously improve scalable operational processes and controls.
- Define and monitor operational KPIs, performance metrics and reporting frameworks.
- Identify and resolve operational risks, bottlenecks and inefficiencies.
- Oversee customer and partner onboarding processes, ensuring a seamless transition from Sales into Operations.
- Collaborate closely with Sales and Finance to support forecasting, billing and contractual processes.
- Maintain strategic oversight of compliance activities and regulatory obligations.
- Manage relationships with external technology providers and service partners.
- Provide operational oversight of platform and product delivery, ensuring projects remain on track and aligned to business priorities.
- Drive automation initiatives and operational transformation projects to improve scalability and efficiency.
- Foster a culture of continuous improvement and operational excellence.
- Significant operational leadership experience within a Technology, SaaS or FinTech environment.
- Experience working within a start-up, scale-up or high-growth business.
- Proven experience scaling operational functions and supporting business growth.
- Demonstrable success in driving operational improvements, automation initiatives and process efficiencies.
- Experience managing multiple business functions, including Client Services, Operations, Compliance and Product.
- Strong experience managing third-party technology providers and commercial partnerships.
- Experience operating within a regulated environment.
- Excellent stakeholder management and communication skills.
- Strong commercial awareness with experience partnering with Sales and Finance functions.
Apply now to find out more.
Head Of Operations employer: Pearson Whiffin Recruitment Ltd
Join a dynamic and rapidly growing technology business in Maidstone, Kent, where you will have the opportunity to lead operational excellence and drive significant growth. Our hybrid working model promotes a healthy work-life balance, while our commitment to continuous improvement and employee development ensures that you will thrive in your career. With a strong focus on collaboration and innovation, we offer a unique environment that empowers you to make a meaningful impact within the organisation.
Contact Details:
Pearson Whiffin Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services inside out, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in potential roles and share how you can add value to their operations.
✨Tip Number 4
Keep your LinkedIn profile updated and engaging. Share relevant content, join discussions, and connect with industry leaders. This can help you stand out and attract recruiters looking for someone like you!
We think you need these skills to ace Head Of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Operations role. Highlight your operational leadership experience, especially in tech or regulated environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven operational excellence and supported business growth in the past.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve improved processes, driven automation, or managed successful projects. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations. Understand their Client Services, Compliance, and Product functions. Be ready to discuss how you can enhance these areas and drive operational excellence.
✨Showcase Your Leadership Experience
Prepare specific examples from your past roles where you've successfully led teams or projects. Highlight your experience in scaling operations and driving improvements, especially in a tech or regulated environment.
✨Understand the Metrics That Matter
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you would define, monitor, and improve these metrics to support the company's growth plans.
✨Engage with Stakeholders
Think about how you would manage relationships with various stakeholders, including external technology partners and internal teams. Prepare to discuss your communication strategies and how you ensure collaboration across functions.
