At a Glance
- Tasks: Provide top-notch support for MacOS and Apple devices while managing cloud technologies.
- Company: Join a dynamic IT team in Gloucester with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with exciting projects and career advancement potential.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: Hands-on experience with MacOS and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms.
Key Responsibilities
- Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
- Configure, deploy, and manage Apple hardware across the business
- Support modern workplace and endpoint management solutions
- Troubleshoot hardware, software, connectivity, and user-related issues
- Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity
- Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms
- Support device security, patching, compliance, and asset management
- Collaborate with infrastructure and security teams on projects and improvements
- Deliver excellent customer service and technical support to users at all levels
Skills & Experience Required
- Proven experience in an EUC / Desktop Support / Endpoint Engineering role
- Strong knowledge of MacOS and Apple ecosystem devices
- Experience supporting laptops, desktops, and mobile devices in enterprise environments
- Understanding of networking fundamentals and troubleshooting
- Exposure to cloud technologies and SaaS platforms
- Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
- Knowledge of Microsoft 365 and identity/access management solutions
- Excellent communication and problem-solving skills
Desirable Skills
- Apple certifications or relevant technical certifications
- Experience in hybrid cloud environments
- Scripting or automation knowledge (Bash, PowerShell, or similar)
First Line Technical Support Engineer / IT in Gloucester employer: Pearson Whiffin Recruitment Ltd
Join our dynamic IT team in Gloucester as a First Line Technical Support Engineer, where you will thrive in a collaborative and innovative work culture. We offer competitive benefits, opportunities for professional growth, and the chance to work with cutting-edge technologies in a supportive environment that values your contributions. Experience a fulfilling career while providing exceptional support for MacOS and Apple devices, all within a vibrant community that encourages continuous learning and development.
Contact Details:
Pearson Whiffin Recruitment Ltd Recruitment Team
