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- Tasks: Help customers by answering calls and emails, processing orders, and resolving queries.
- Company: Join a well-established organisation with a friendly and fast-paced team.
- Benefits: Up to £27,000 salary, hybrid working, and potential for permanent role.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Fluency in French and English, previous customer service experience, and good communication skills.
- Other info: Opportunity to work with a collaborative team and develop your career.
The predicted salary is between 21600 - 28800 £ per year.
We are recruiting for a French speaking Customer Service Specialist to join a friendly and fast paced team based in Ashford. This is an excellent opportunity for someone who enjoys helping customers, solving problems and working closely with others.
This role is offered on a fixed term contract of 6 to 12 months, with the potential to become permanent for the right person. Working for a well established organisation, you will be responsible for supporting clients and delivering a high level of customer service throughout every interaction.
Key responsibilities:
- Answer customer calls and emails in a professional and helpful way.
- Process orders accurately and within agreed timeframes.
- Keep customers updated on orders, deliveries and product information.
- Resolve customer queries or escalate them when needed.
- Work with internal teams to solve issues.
- Keep accurate records of all customer interactions.
- Follow company procedures and policies at all times.
What we are looking for:
- Fluency in French and English (both verbal and written).
- Previous experience in a customer service role.
- Good communication skills, both written and verbal.
- Comfortable working under pressure.
- Confident using Excel.
- A second language would be helpful but not essential.
- Experience with Oracle or order processing is a bonus.
This is a great opportunity to join a successful and highly respected business where you will be supported to grow, make a real impact and work with a friendly and collaborative team. If this sounds like the right next step for you, please apply today for immediate consideration.
French Speaking Customer Service Agent employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know about openings. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills, especially your customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace French Speaking Customer Service Agent
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in previous roles to impress us!
Tailor Your Experience: Take a moment to customise your CV and cover letter for this specific role. Mention any previous customer service experience and how it relates to the responsibilities listed in the job description. We love seeing how you can fit into our team!
Be Professional Yet Friendly: When writing your application, keep a professional tone but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with customers, so showing a bit of warmth in your writing can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right where it needs to be. Don’t miss out on this opportunity!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview with a friend to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the organisation. Plus, it’ll give you some great talking points!
✨Prepare for Customer Scenarios
Think of common customer service scenarios and how you would handle them. Be ready to share specific examples from your past experience that demonstrate your problem-solving skills and ability to work under pressure.
✨Familiarise Yourself with Tools
If you have experience with Oracle or order processing systems, be prepared to discuss it. If not, take some time to learn the basics of these tools. Showing that you’re proactive about learning can really impress the interviewers.
