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- Tasks: Deliver exceptional customer support in both French and English while managing sales orders.
- Company: Join a respected global organisation with a dynamic team culture.
- Benefits: Fixed-term contract with potential for permanent role, skill development, and supportive environment.
- Why this job: Make a real impact by providing top-notch service and developing your career.
- Qualifications: Fluent in French and English, with customer service experience and strong Excel skills.
- Other info: Opportunity to work in a fast-paced environment and contribute to meaningful work.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking six highly motivated and service-driven French-speaking Customer Service Administrators to join our client’s dynamic team on a fixed-term contract.
If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, process-focused environment, we’d love to hear from you.
Duties will include but not be limited to:
- Handle a high volume of inbound and outbound calls, delivering professional and proactive customer support.
- Process sales orders accurately and efficiently, ensuring all data is captured correctly.
- Manage customer correspondence, drafting professional emails in both French and English.
- Resolve customer issues, escalating where necessary to ensure positive outcomes.
- Maintain accurate records and follow internal processes to ensure full compliance.
- Collaborate closely with internal teams including Sales, Logistics, and Finance.
- Perform data management and reporting tasks using Excel.
The successful candidate will have/be:
- Native French speaker with excellent written and verbal communication skills in both French and English.
- Previous customer service advisory experience, ideally within a fast-paced and regulated environment.
- Strong email-writing skills with an ability to communicate clearly and professionally.
- Highly process-driven, organised, and detail-oriented.
- Confident using advanced Excel (e.g., VLOOKUPs, pivot tables).
- Comfortable with a phone-heavy role and able to build rapport quickly.
- Experience in sales order processing or administration is highly desirable.
This role offers an excellent opportunity to join a respected, global organisation where you can develop your skills, contribute to meaningful work, and be part of a supportive team committed to delivering exceptional service!
If you feel you meet the above criteria & are ready for a new challenge, then please apply online for immediate consideration.
French Speaking - Customer Service Administrator employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking - Customer Service Administrator
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable with answering questions and showcasing your skills, especially your French communication abilities.
✨Tip Number 3
Show off your personality! When you’re in an interview, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace French Speaking - Customer Service Administrator
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about customer service in both French and English, make sure to highlight your language skills right from the start. Use clear and professional language in your application to demonstrate your proficiency.
Tailor Your Experience: We want to see how your previous experience aligns with the job description. Be specific about your customer service roles and any relevant tasks you've handled, especially those involving sales order processing or administration.
Keep It Professional: When drafting your application, remember to maintain a professional tone. This includes using proper email etiquette and ensuring your CV is well-organised and free of errors. We love attention to detail!
Apply Through Our Website: Don’t forget to apply through our website for immediate consideration! It’s the best way to ensure your application gets into the right hands quickly. We can’t wait to hear from you!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try conducting mock interviews with a friend or family member in both languages to boost your confidence and ensure you can communicate effectively.
✨Know the Company Inside Out
Research the company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Excel at Excel
Since advanced Excel skills are a must, brush up on your knowledge of VLOOKUPs and pivot tables. Be ready to discuss how you've used these tools in previous roles, as well as any data management tasks you've handled. This will show that you're not just a people person but also tech-savvy!
