At a Glance
- Tasks: Provide hands-on support for Microsoft environments and troubleshoot hardware issues.
- Company: Join a dynamic team focused on tech support and development.
- Benefits: Gain training in C#/.NET, with mentorship and career growth opportunities.
- Other info: Structured pathway into software development with real project contributions.
- Why this job: Kickstart your tech career while learning software development skills.
- Qualifications: Experience with Microsoft environments and a passion for problem-solving.
The predicted salary is between 28000 - 35000 € per year.
We're looking for a proactive and technically capable Support Analyst to join the team. This role is ideal for someone with a solid foundation in Microsoft-based infrastructure who also has a genuine interest in software development. Alongside providing hands-on support across servers, networks, and hardware, you'll have the opportunity to be trained and developed in C#.NET, expanding your career into development over time.
Key Responsibilities
- Provide day-to-day support for Microsoft environments, including Windows Server and desktop systems
- Basic network infrastructure (LAN/WAN, switches, firewalls)
- Diagnose and resolve hardware issues across servers, desktops, and peripherals
- Assist with system upgrades, installations, and migrations
- Collaborate with development teams to support applications and deployment processes
Development Opportunity
This role offers a structured pathway into software development. You'll receive training and mentorship in C#/.NET, with opportunities to contribute to internal applications and projects as your skills develop.
Skills & Experience Required
- Experience supporting Microsoft environments (Windows Server, Active Directory, Office 365)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Hands-on experience with hardware support and troubleshooting
- Good problem-solving skills and a methodical approach to technical issues
- Excellent communication and teamwork abilities
- A genuine interest in learning software development (C#/.NET preferred)
Desirable (but not essential)
- Basic programming or scripting experience (C#, PowerShell, or similar)
- Exposure to virtualisation technologies (e.g., VMware, Hyper-V)
- Familiarity with cloud platforms such as Azure
Support Analyst in Folkestone employer: Pearson Whiffin Recruitment Ltd
Join a dynamic team as a Support Analyst where your technical skills will be nurtured in a supportive environment. With a strong focus on employee development, you'll receive comprehensive training in C#/.NET, paving the way for a rewarding career in software development. Our collaborative work culture encourages innovation and teamwork, making this an excellent place to grow your career while enjoying the benefits of working in a vibrant location.
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in Folkestone
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on a Support Analyst role or can give you insider tips!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft environments or troubleshooting hardware, make sure to highlight that in conversations. Share examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and reach out to current employees. This shows your enthusiasm and can help you get noticed!
✨Tip Number 4
Finally, don’t forget to check out our website for openings! We’re always looking for proactive individuals like you. Apply directly through us to ensure your application gets the attention it deserves!
We think you need these skills to ace Support Analyst in Folkestone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft environments and any relevant technical skills. We want to see how your background aligns with the Support Analyst role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your genuine interest in software development and how you see yourself growing with us at StudySmarter. Be specific about why you’re excited about this role and what you can bring to the team.
Show Off Your Technical Skills:In your application, mention any hands-on experience you have with hardware support, networking fundamentals, or even basic programming. We love candidates who are proactive and technically capable, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft environments, especially Windows Server and Active Directory. Be ready to discuss your experience with networking fundamentals like TCP/IP and DNS, as these are crucial for the Support Analyst role.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your methodical approach to troubleshooting.
✨Express Your Interest in Development
Since this role offers a pathway into software development, be sure to convey your genuine interest in learning C#/.NET. Mention any relevant experience or projects you've worked on, even if they're basic, to show your enthusiasm for expanding your skill set.
✨Communicate Effectively
Strong communication and teamwork abilities are key for this position. Practice explaining technical concepts in simple terms, as you'll need to collaborate with both technical and non-technical teams. Being clear and concise will help you stand out.
