Marketing and Client Projects Executive in Dover

Location: Maidstone 5 days on site - due to location only candidates who drive, have their own transport and live within a commutable distance can be considered.

Salary: c.£30k-£38k starting salary will be dependent on skill set and experience.

Hours: 37.5 hours per week, Monday to Friday.

This is a genuinely unique opportunity to join a company that combines manufacturing expertise with a creative, design-led offering, delivering bespoke projects for an impressive and varied commercial client base.

You will play a key part in developing marketing activity, building strong client relationships and managing exciting customer projects from concept through to delivery.

This role offers the chance to make a real impact on how the business promotes itself, generates opportunities and manages customer relationships.

This is a dynamic and varied role that combines marketing, client relationship management and project coordination. You will work closely with customers, liaising with your colleagues internally across design, estimating and production to guide projects from initial enquiry through to successful delivery, while also helping to shape and develop the company’s marketing activity to drive growth.

This role offers genuine variety with your time split between marketing and client project management, initially likely to be 50/50, but this will flex depending on business needs, as well as your success in supporting further growth!

You will have the opportunity to help develop and improve the company’s marketing activity, bringing ideas and insights that can support long-term growth. Responsibilities will include:

• Supporting and developing the company’s marketing initiatives
• Coordinating website updates and digital marketing activity
• Managing and developing social media channels
• Monitoring and analysing campaign performance to improve results and reporting to senior management
• Identifying opportunities to raise brand awareness through awards, exhibitions, sponsorship and partnerships
• Researching competitor activity and market trends
• Working with external marketing suppliers and internal designers to deliver campaigns
• Producing engaging marketing content and campaign messaging
• Spotting opportunities to develop marketing strategy, carrying out research and presenting in an articulate and commercial way to senior management

The business already uses a CRM system and there is real opportunity for the right person to help unlock more value from customer data and insights.

• Maintaining and improving CRM records and customer data
• Tracking customer activity and purchasing trends
• Supporting targeted marketing campaigns
• Identifying opportunities for repeat business and customer engagement

Alongside marketing responsibilities, you will manage incoming enquiries and guide customer projects through the business. This includes:

• Acting as a key point of contact for customers via phone and email
• Building strong relationships and delivering exceptional customer service
• Understanding client requirements and coordinating internally with design, estimating and production teams
• Managing projects from enquiry through to completion
• Monitoring project progress and proactively resolving issues
• Providing clear written communication and project updates to customers
• Developing relationships that encourage repeat business and long-term partnerships

We are looking for someone who enjoys both working with people and developing ideas. The ideal candidate will have:

• Experience in marketing, client services, account management or project coordination
• Excellent written communication skills and attention to detail
• Exceptional customer service and relationship-building ability
• Confidence speaking with clients on the phone
• Strong organisational and project management skills
• A proactive mindset with the confidence to suggest ideas and improvements
• Curiosity and enthusiasm for learning and developing marketing knowledge
• Strong numeracy skills and comfort working with figures or measurements
• The ability to think both creatively and commercially

Experience with marketing tools such as Canva or similar design tools, Google Analytics or campaign performance tracking, CMS platforms or website management systems, email marketing platforms, social media management tools, CRM systems, and Microsoft Excel for reporting and analysis would be beneficial.

A marketing qualification would be advantageous but is not essential. What matters most is curiosity, initiative and a genuine interest in learning and developing new skills. Support for training and professional development can be provided where it benefits the business.

Join a successful Kent-based manufacturing business with an interesting and varied creative product offering. Exciting, multi-faceted role combining marketing, client relationships and project management with opportunity to develop. Opportunity to influence marketing strategy and bring new ideas. Collaborative and supportive team environment, mature working environment, no micromanagement. Real opportunity to develop your role and career as the marketing function evolves; success in developing marketing activity and generating measurable results will be recognised and rewarded. Dress down office environment. Funded study/training possible once established. Competitive salary, sociable working hours, discretionary bonuses, approachable business owners.

Please note: this role is fully office based due to the collaborative nature of the work and close interaction with internal teams. This is a rare opportunity in the local area, and you will not see it advertised anywhere else, so please do apply with your up-to-date CV; interviews will be held next week!