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- Tasks: Manage customer inquiries and provide top-notch service while using our contract management system.
- Company: Join Leasys, a leader in vehicle leasing and customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer experience and drives positive change.
- Qualifications: GCSE/AS/A level in Maths and English; customer service experience preferred.
- Other info: Flexible working hours and a supportive team culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Executive Full time, Office based Up to £34k DOE Gravesend, Monday to Friday Exclusive new role, you will not see this advertised anywhere else. Are you an experienced and customer focused professional with a proactive attitude, looking for your next opportunity in a supportive and well established business? Our client, a reputable supplier within the construction industry, is seeking a reliable and detail oriented Customer Support Executive to join their team on a permanent, full time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service. Key Responsibilities: Receiving and processing large volumes of orders with high accuracy and attention to detail Creating quotations in a timely manner Acting as the primary point of contact for clients, ensuring a consistently high standard of customer service Supporting a Sales Representative with account management and order processing Liaising with internal departments including Transport, Warehouse and Purchasing Proactive problem solving Ensuring seamless communication across the sales function and wider team Any other duties as required Essential requirements: Solid experience working in a heavily administrative, customer facing role supporting a sales function Previous experience within a business supplying products to the construction or related trade sectors (experience within the fixings and fastenings industry is highly desirable) Sales order processing experience within a business to business environment A meticulous attention to detail A genuine passion for customer service The ability to remain calm under pressure Excellent organisation skills with the ability to work quickly and accurately Confident with Microsoft Office, especially Excel Strong problem solving skills A collaborative approach What is on offer: You will be joining a friendly and dedicated team where your contribution will be valued. The company offers: A competitive salary of up to £34,000 depending on experience 23 days holiday plus bank holidays Stability within a supportive team Monday to Friday hours A company pension scheme Long term progression opportunities Interviews are to be held immediately, so please apply today for immediate consideration. This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment
Customer Support Executive employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarize yourself with the leasing industry and the specific products offered by Leasys. Understanding the nuances of contract hire and leasing will help you provide tailored solutions to customer inquiries.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be handling complex inquiries, being able to articulate solutions clearly and effectively is crucial for customer satisfaction.
✨Tip Number 3
Get comfortable with using contract management systems. Familiarity with these tools will enable you to manage customer requests efficiently and enhance your ability to identify renewal opportunities.
✨Tip Number 4
Stay proactive in seeking feedback from customers. This not only helps improve the overall customer experience but also demonstrates your commitment to quality service, which is highly valued in this role.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Support Executive position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, especially in a call center environment. Provide specific examples of how you've successfully handled customer inquiries or resolved issues.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure that your application reflects your strong verbal and written communication skills. Use clear and concise language, and consider including examples of how you've communicated effectively in past roles.
Demonstrate Problem-Solving Abilities: The job requires using initiative to find solutions for customer needs. In your application, include instances where you've successfully identified and implemented solutions to complex problems, showcasing your analytical skills and attention to detail.
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in a call center environment. Be prepared to discuss specific examples of how you've handled difficult customer inquiries and provided exceptional service.
✨Demonstrate Problem-Solving Abilities
Since the role requires using initiative to find solutions, come prepared with examples of how you've successfully resolved complex issues in the past. This will show that you can think on your feet and adapt to challenging situations.
✨Familiarize Yourself with Leasing Products
Having knowledge of contract hire and leasing products is preferred. Take some time to research these topics before your interview so you can speak confidently about them and demonstrate your understanding of the industry.
✨Prepare for Behavioral Questions
Expect questions that assess your ability to work under pressure and meet deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses and provide clear, concise answers that showcase your skills.
