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For Companies At a Glance
- Tasks: Engage with customers, resolve issues, and provide tailored support.
- Company: Join a leading recruitment consultancy dedicated to exceptional service and community support.
- Benefits: Enjoy 25 days holiday, a great pension scheme, and hybrid working options.
- Why this job: Be part of a dynamic team focused on customer satisfaction and relationship building.
- Qualifications: 1 year of customer service experience and excellent communication skills required.
- Other info: Opportunity to support local charities while advancing your career.
Customer Success Representative
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Permanent Full Time
Hybrid Working Model
Mid Kent
Competitive Salary
Are you passionate about customer satisfaction and building lasting relationships?
We are seeking a Customer Success Representative to join our client’s dynamic team. In this role, you will be the key driver behind ensuring customer satisfaction, retention, and growth. You’ll provide proactive support and guidance to both customers and, where necessary, internal staff or external service providers.
Duties for this Customer Service role include:
Speaking with new and existing customers via phone and email.
Build strong relationships with customers to understand their needs and deliver personalised support.
Setting up new accounts and advising customers on the company’s products and services.
Address enquiries and resolve issues promptly, ensuring a seamless experience.
Collaborate with internal teams and external service providers to support customer success initiatives.
Other general administrative duties.
To be considered for this role, you must have/be:
Experience delivering customer service or customer success within an office based role.
Some exposure to the financial services sector.
Excellent communication skills and able to build strong working relationships.
Able to work well in a fast-paced environment.
A team player with the ability to work autonomously.
Confident speaking to customers on the phone.
Computer literate and able to use MS Office.
In return, our client is offering a plethora of fantastic benefits to include 25 days holiday + BH an excellent pension scheme and a hybrid working model.
This role is being managed by Nicole Howe, Recruitment Consultant for Pearson Whiffin Recruitment.
Not quite the right role but still looking?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. xiskglj
Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.
By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far
Customer Success Representative employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Representative
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be supporting customers with will not only boost your confidence but also help you answer questions more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves speaking with customers directly, being articulate and friendly can make a significant difference in how you come across to potential employers.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or resolved issues quickly, as this will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Success Representative position.
We think you need these skills to ace Customer Success Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Customer Success Representative. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your customer service experience, communication skills, and ability to build relationships. Use specific examples from your past roles to demonstrate how you've successfully supported customers.
Write a Personalised Cover Letter: In your cover letter, express your passion for customer satisfaction and explain why you want to work in this role. Mention any relevant achievements and how they relate to the company's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Strong Communication Skills
Since this role involves speaking with customers via phone and email, practice articulating your thoughts clearly. Prepare to discuss how you handle difficult conversations and resolve issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've successfully addressed customer concerns or collaborated with teams to enhance customer experience.
✨Research the Company and Its Products
Familiarise yourself with the company's offerings and values. This knowledge will help you tailor your responses and demonstrate your genuine interest in contributing to their customer success initiatives.
