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- Tasks: Analyse data to uncover trends and improve customer satisfaction.
- Company: Join a fantastic organisation that values its employees.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Why this job: Make a real impact on customer experience and operational efficiency.
- Qualifications: Strong analytical skills and experience with data analysis tools.
- Other info: Be part of a collaborative team driving meaningful improvements.
The predicted salary is between 29000 - 41000 £ per year.
Customer & Operations Analyst Permanent Full Time Monday – Friday Mid Kent £34,000-£38,000 (DOE) We are looking for a proactive and analytical professional to join our client’s team. In this role, you will examine operational data and customer feedback to uncover trends, optimise processes and boost customer satisfaction. You will develop reports and dashboards, deliver actionable insights and work closely with teams across the business to support efficient, data driven decision making. Key Responsibilities: Analyse operational and customer data to identify trends, inefficiencies, and opportunities for improvement. Produce weekly reports and dashboards to monitor key performance indicators. Collaborate with teams to understand insight needs and translate them into actionable outputs. Identify process improvements to streamline insight delivery and operational workflows. Provide recommendations to management based on data-driven insights. The successful candidate for this role will have/ be: Strong analytical and problem-solving skills Experience with data analysis tools (Excel, SQL, Power BI, or similar) Excellent communication and collaboration skills Ability to prioritise multiple requests and manage deadlines A proactive and detail-oriented mindset This is an exciting opportunity to work with a fantastic organisation who take pride in ensuring their employees are well looked after! Be part of a supportive, collaborative team driving meaningful improvements in customer experience and operational efficiency. If you feel you meet the above criteria, please apply online for immediate consideration. This role is being handled by Nicole Howe, Recruitment Consultant, Business Support division for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on Facebook @PearsonWhiffinRecruitment and Instagram PearsonWhiffinRecruitment. By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far
Customer & Operations Analyst employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Use examples from your past experiences to demonstrate how you’ve tackled challenges.
✨Tip Number 3
Don’t just apply and wait! Follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Check out our website for more roles that might suit you. We’re here to help you find the perfect fit, so don’t hesitate to reach out if you need any guidance!
We think you need these skills to ace Customer & Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer & Operations Analyst role. Highlight your analytical skills and experience with data analysis tools like Excel or SQL. We want to see how your background aligns with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to optimising processes and boosting customer satisfaction. Keep it concise but impactful, and don’t forget to mention your collaborative spirit!
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong problem-solving skills and a proactive mindset, so share specific instances where you've made a difference.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and ensures your application goes straight to the right people. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Data Tools
Make sure you brush up on your skills with data analysis tools like Excel, SQL, and Power BI. Be ready to discuss how you've used these tools in past roles to analyse data and produce reports. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've identified trends or inefficiencies in previous positions. Think about specific instances where your insights led to process improvements or enhanced customer satisfaction. This will demonstrate your proactive approach and problem-solving abilities.
✨Communicate Clearly
Since collaboration is key in this role, practice explaining complex data insights in a simple way. You might be asked to present your findings during the interview, so being able to communicate clearly and effectively will set you apart from other candidates.
✨Prioritisation is Key
Be ready to discuss how you manage multiple requests and deadlines. Share strategies you’ve used to prioritise tasks, especially when working on reports or dashboards. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
