Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with payroll, HR queries, and ensure smooth operations.
- Company: Join a friendly team in South Manchester dedicated to exceptional service.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and proficiency in Microsoft Office required.
- Other info: Work for a company that values talent and supports local charities.
Are you passionate about delivering exceptional service and making a real difference in people’s day-to-day experience? We are on the lookout for a proactive and people-focused Customer Experience Executive to join our friendly team in South Manchester. You’ll play a key part in ensuring smooth operations and delivering a positive experience at every step.
Duties:
- Collecting all relevant information related to statutory claims for Payroll assessment.
- Facilitating access to the Timesheet Portal to ensure efficient invoicing and prompt payments.
- Managing complaints and insurance claims, from initial feedback to escalation at tribunal level.
- Completing reference checks and dealing with HR enquiries.
- Handling HR-related enquiries, including employment status confirmations for HMRC and reference requests.
- Managing the end-of-contract process, ensuring pension and holiday pay are addressed prior to issuing P45s.
- Providing clear guidance on queries related to payments, expenses, and payslips.
- Supporting financial wellbeing by facilitating access to pension schemes and employee benefits portals.
The successful candidate will have/be:
- Proven experience in a customer service role.
- Proficiency in Microsoft Office Suite with knowledge of Excel.
- A strong attention to detail with accuracy in data entry and record keeping.
- A process driven mindset and attitude.
- A great telephone manner and top notch communication skills.
- Ability to work collaboratively in a fast-paced team-oriented environment.
If you’re someone who thrives on solving problems, enjoys bringing clarity to complex topics like pensions, pay, and employee benefits, and takes pride in providing top-notch support – we’d love to hear from you!
If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!
Customer Experience Executive employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Experience Executive. Understanding the nuances of managing complaints and HR-related enquiries will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being able to showcase your proficiency in data entry and record keeping can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer service challenges in the past. This will help you illustrate your problem-solving skills and proactive approach during the interview.
✨Tip Number 4
Research StudySmarter and our values. Showing that you align with our mission to deliver exceptional service will demonstrate your genuine interest in the role and the company culture.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service. Emphasise your skills in communication, problem-solving, and attention to detail, as these are crucial for the Customer Experience Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples from your past experiences that demonstrate your ability to handle customer queries and complaints effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite, particularly Excel. Mention any experience you have with payroll processes or HR-related enquiries, as this will be beneficial for the role.
Show Enthusiasm: Convey your enthusiasm for the position and the company in your application. Let them know why you want to work as a Customer Experience Executive and how you can contribute to their team.
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous roles in customer service during the interview. Share specific examples of how you've handled complaints or resolved issues, as this will demonstrate your ability to manage customer expectations effectively.
✨Demonstrate Attention to Detail
Given the importance of accuracy in data entry and record keeping for this role, be prepared to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to managing HR enquiries or handling complaints, and think through how you would approach these situations to provide clarity and support.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Office Suite is required, especially Excel, brush up on your skills before the interview. Be ready to discuss how you've used these tools in past roles to enhance efficiency and support customer experience.
