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For Companies At a Glance
- Tasks: Deliver outstanding customer service and support throughout the customer journey.
- Company: Join a friendly and supportive team in a growing organisation.
- Benefits: Competitive salary, career progression, and a rewarding work environment.
- Why this job: Make a real difference by providing excellent service and building relationships.
- Qualifications: Experience in customer care, strong attention to detail, and great communication skills.
- Other info: Opportunity to support local charities while advancing your career.
Job Title: Customer Services Executive
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Salary: £26,000 – £30,000 per annum
Location: Lenham – own transport essential due to location
Do you have a keen eye for detail and accuracy? Enjoy providing excellent customer care and knowing you’ve provided an outstanding service?
Our client has an opening for a Customer Services Executive to join their friendly and supportive team at their lovely offices in Mid Kent. This is a great opportunity to join a growing and successful organisation committed to excellence, both in the services they provide, and treatment of their staff.
Duties include:
Providing excellent customer service and responsiveness throughout the customer’s journey.
Maintaining good product knowledge and up to date database management to ensure all quotes and enquiries are effectively followed up.
Taking care to accurately identify and analyse customers’ needs in order to offer appropriate solutions, upselling where possible to add more value to the customer experience.
Providing post sale support such as courier tracking and assistance with insurance claims.
Aiming to exceed all SLAs and KPIs where possible.
Identifying and escalating any complaints and compliments.
Participating in the accurate completion and analysis of reporting methods, and implementation of recommendations.
The successful candidate will have:
Experience within a customer care role, involving an element of accurate order processing.
Fantastic attention to detail, accuracy, and personal organisation.
The ability to work well under pressure and multitask effectively.
Drive to overachieve and look for continuous improvement.
Strong IT skills, particularly MS Office.
Great listening and communication skills, with a warm, professional phone manner.
Good relationship building and management skills.
This is a company who really pride themselves on delivering value to their partners and clients! They reward employees on their achievements and offer career progression!
If you believe you meet the above criteria, please apply for immediate consideration!
This role is being handled by Nicole Howe, Business Support Consultant for Pearson Whiffin Recruitment.
Not quite the right role but still looking?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.
By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far
Customer Care Executive employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Before you even think about applying, make sure you know the ins and outs of the Customer Care Executive role. Familiarise yourself with the responsibilities and tasks so you can speak confidently about them in interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, try role-playing common customer scenarios with a friend. This will help you feel more prepared and relaxed during the real deal.
✨Tip Number 3
Don’t forget to showcase your attention to detail! Bring examples of how you've successfully managed customer queries or complaints in the past. This will show potential employers that you’re the right fit for their team.
✨Tip Number 4
Finally, apply through our website! We want to see your application and help you land that Customer Care Executive role. Plus, it’s a great way to get noticed by our recruitment team who are eager to find the best talent.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the Customer Care Executive role is all about. Read through the job description carefully and think about how your skills match up with what we're looking for.
Show Off Your Skills: When you're writing your application, highlight your experience in customer care and any relevant skills. We want to see how you've provided excellent service in the past, so don’t hold back on those examples!
Be Detail-Oriented: Since attention to detail is key for this role, make sure your application is free from typos and errors. A polished application shows us that you take pride in your work and can handle the responsibilities of the job.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Executive. Familiarise yourself with the key tasks like providing excellent customer service and maintaining product knowledge. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires fantastic attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it’s accurately processing orders or managing databases, having specific instances ready will impress the interviewer and highlight your suitability for the position.
✨Practice Your Communication Skills
As a Customer Care Executive, strong communication skills are essential. Practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to refine your phone manner and ensure you come across as warm and approachable.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle customer complaints or upselling opportunities. Think about how you would identify customer needs and provide solutions. Having a structured approach to these scenarios will demonstrate your problem-solving abilities and customer-centric mindset.
