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- Tasks: Support customers and verify application data in a dynamic team environment.
- Company: Join a renowned digital security company with a positive workplace culture.
- Benefits: Competitive salary, hybrid working, full training, and career development opportunities.
- Why this job: Make a difference in customer service while enjoying flexibility and support.
- Qualifications: Strong customer service skills and attention to detail; bilingual is a plus.
- Other info: Be part of a team that values your growth and supports local charities.
The predicted salary is between 21000 - 30000 £ per year.
£26,500 DOE Maidstone, with hybrid working (1 day in the office per week) Monday to Friday 8am – 5pm
We are working on behalf of a well-established, internationally known digital security company to source an enthusiastic, motivated Client Services Agent to join their busy and friendly team. Based in Maidstone, this role offers set days in the office and the rest of the week working remotely, with full training and support.
If you are fluent in English as well as Arabic, Hebrew, Bulgarian or Greek, this would be desirable.
Duties include:
- Following defined procedures and protocols to deliver application data checking and verification services.
- Supporting customers through global processes and procedures to complete applications.
- Using Zendesk to monitor and action a support ticketing system.
- Liaising with business registries for validation information.
- Maintaining accurate and up to date information within the intranet to support internal processes and training material being kept up to date.
The successful candidate will have/be:
- Fantastic customer service skills and a strong customer focused approach.
- Previous experience within a customer service or customer support role.
- Excellent attention to detail.
- Strong problem-solving skills and lots of self-motivation.
- Confidence and ability to learn and apply new concepts quickly.
- Flexibility and adaptability according to team and business needs.
- Bilingual – this would be a significant advantage, although not essential.
This is a great company who believe in looking after their workforce and providing a positive workplace. If you feel you meet the above criteria, please apply online for immediate consideration.
Client Service Agent employer: Pearson Whiffin Recruitment Ltd
Contact Detail:
Pearson Whiffin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about fantastic customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the quickest way to get noticed. Plus, it shows you’re serious about the opportunity. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Client Service Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our friendly team!
Show Off Your Skills: Don’t be shy about showcasing your problem-solving abilities and attention to detail. Use specific examples from your past experiences to demonstrate how you've successfully handled customer queries or challenges. We love seeing real-life applications of your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your enthusiasm for the role shines through. We appreciate clarity and a positive attitude in our applicants!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Pearson Whiffin Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Research their digital security solutions and be ready to discuss how your skills can contribute to their client service goals.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences that highlight your fantastic customer service skills. Think of specific situations where you solved problems or went above and beyond for a customer.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Be Bilingual, If You Can
If you speak any of the desirable languages like Arabic, Hebrew, Bulgarian, or Greek, be sure to mention this during the interview. It could set you apart from other candidates and show your value to the team.