EUC Engineer – macOS / End User Support
The Opportunity
We are looking for a proactive, customer-focused End User Computing (EUC) Engineer to join an IT support team, providing high-quality technical support across a predominantly macOS environment.
This is a hands-on, end-user-facing role, supporting employees with their day-to-day technology needs, ensuring laptops, mobile devices, applications and user access are working effectively.
The ideal candidate will have macOS support experience, excellent troubleshooting skills and a genuine passion for delivering a great end-user experience. Exposure to JAMF or similar device management platforms would be highly advantageous.
Key Responsibilities
Provide 1st and 2nd line technical support to end users, resolving hardware, software, connectivity and access-related issues.
Support, configure, deploy and troubleshoot Apple MacBooks, macOS devices and mobile phones (iOS and Android).
Manage the end-to-end device lifecycle, including laptop builds, provisioning, deployment, maintenance, replacement and decommissioning.
Support user onboarding, offboarding and internal moves, ensuring devices, applications and access permissions are correctly provisioned.
Administer user accounts, security groups and access permissions across corporate systems and applications.
Troubleshoot issues relating to Microsoft 365, collaboration tools, VPN, Wi-Fi, email and other business applications.
Assist with mobile device management (MDM), ideally using Jamf, including device enrolment, configuration, software deployment and policy management.
Support identity and access management processes, including password resets, MFA,
IT Support Analyst employer: Pearson Whiffin Recruitment Ltd Careers
As an IT Support Engineer at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, a collaborative culture, and the opportunity to work with cutting-edge technology in a vibrant location. Join us to make a meaningful impact while enjoying competitive benefits and a strong commitment to work-life balance.
Contact Details:
Pearson Whiffin Recruitment Ltd Careers Recruitment Team
