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- Tasks: Lead and develop high-performing sales and service teams in a dynamic contact centre.
- Company: Fast-growing digital business focused on customer experience and innovation.
- Benefits: Competitive salary, bonus potential, 31 days holiday, and early finishes on Fridays.
- Other info: Join a vibrant team in a performance-driven environment with a strong focus on development.
- Why this job: Make a real impact in a key leadership role with significant growth opportunities.
- Qualifications: Proven experience in managing sales-led contact centre teams and performance metrics.
The predicted salary is between 50000 - 60000 £ per year.
A high-growth, customer-led digital business operating within the subscription and membership space. They’ve built a strong consumer offering combining entertainment, rewards and premium experiences, and are now scaling their customer operations function to support continued growth. With a significant investment into systems, people and performance, this is a business that is pushing hard over the next 12–24 months.
This is a key leadership position within the operation, responsible for driving performance across a multi-channel contact centre environment. You’ll take ownership of both UK-based and international teams, ensuring delivery against clear commercial and operational targets. This is a hands-on role where you’ll be expected to influence performance daily.
- Leading and developing high-performing sales and service teams
- Managing day-to-day contact centre operations across multiple locations
- Monitoring and improving KPIs including productivity, quality and revenue per head
- Identifying performance gaps and implementing improvements quickly
- Managing escalations and maintaining a strong customer experience
This role is heavily performance-driven – you’ll be accountable for results. We’re looking for a strong operational leader with a background in fast-paced, target-driven contact centre environments.
- Have a proven track record managing sales-led contact centre teams
- Be highly data-driven and comfortable owning performance metrics
- Be confident managing both UK and offshore teams
- Be hands-on with coaching, development and performance management
Bonus structure taking OTE to £70,000 ~31 days holiday including bank holidays ~ Monday to Friday (early finish on Fridays) ~ Pension scheme
Call Centre Manager in Orpington employer: Pearson Whiffin Recruitment Group
Contact Detail:
Pearson Whiffin Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager in Orpington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, mission, and recent developments. We want you to walk in feeling confident and ready to show how you can drive performance in their contact centre.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on common questions for leadership roles in contact centres. We want you to articulate your experience in managing teams and improving KPIs like a champ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us scale our operations and deliver top-notch customer experiences.
We think you need these skills to ace Call Centre Manager in Orpington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Manager role. Highlight your experience in managing sales-led teams and your ability to drive performance in a fast-paced environment. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use data to demonstrate how you’ve improved KPIs or driven revenue in previous roles. We love numbers that tell a story about your impact.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your leadership style can benefit our multi-channel contact centre. We want to feel your enthusiasm for joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Pearson Whiffin Recruitment Group
✨Know Your Numbers
As a Call Centre Manager, you'll need to be data-driven. Brush up on key performance indicators (KPIs) relevant to the role, like productivity and revenue per head. Be ready to discuss how you've improved these metrics in your previous roles.
✨Showcase Your Leadership Style
This position is all about leading teams, so think about your leadership style and how it aligns with the company's goals. Prepare examples of how you've developed high-performing teams and managed escalations effectively.
✨Understand the Business Model
Familiarise yourself with the subscription and membership space. Understand how the company operates and what makes their consumer offering unique. This will help you demonstrate your interest and fit for the role during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of specific scenarios where you've identified performance gaps and implemented improvements quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers.