At a Glance
- Tasks: Provide top-notch IT support in school environments and troubleshoot various tech issues.
- Company: Join a dynamic team dedicated to enhancing education through technology.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work culture.
- Other info: Enhanced DBS check needed; perfect for tech-savvy individuals passionate about education.
- Why this job: Make a difference in education while working with the latest Microsoft technologies.
- Qualifications: Strong knowledge of Microsoft systems and excellent troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for IT Support Engineers to provide high-quality technical support across school environments. This is an excellent opportunity for an engineer who understands the demands of supporting IT within education and is confident working across a Microsoft-based infrastructure.
Key Responsibilities
- Provide 1st and 2nd line IT support across school environments
- Troubleshoot desktops, laptops, printers, interactive classroom technology and other peripherals
- Support Windows 10/11 devices and Microsoft-based infrastructure
- Administer and support Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
- Manage users, groups and permissions within Active Directory and Microsoft Entra ID
- Troubleshoot wired and wireless networking issues
- Assist with onboarding and offboarding staff and user account management
- Maintain IT documentation, asset records and support tickets
- Escalate more complex infrastructure and technical issues where appropriate
- Work professionally within safeguarding-focused school environments
The successful candidate will have:
- Strong knowledge of Microsoft Windows and Microsoft 365 environments
- Experience supporting Active Directory / Entra ID
- Good understanding of networking, including TCP/IP, DNS, DHCP and Wi‑Fi
- Strong hardware and software troubleshooting skills
- Excellent communication and customer‑service skills
- The ability to communicate technical issues clearly to non‑technical users
- A proactive, organised and methodical approach to problem solving
Enhanced DBS Requirement
Due to the nature of the role and working within school environments, candidates must hold a current Enhanced DBS certificate.
Information Technology Support Engineer in Manchester employer: Pearson Whiffin Recruitment Group
Join a dynamic SME in Orpington as a Finance Director, where you will play a pivotal role in shaping financial strategies and driving growth. We offer a competitive salary, a supportive hybrid working model, and a vibrant work culture that fosters employee development and collaboration. With ample opportunities for professional growth, this is an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Pearson Whiffin Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pearson Whiffin Recruitment Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pearson Whiffin Recruitment Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pearson Whiffin Recruitment Group!
✨Direct Apply to Pearson Whiffin Recruitment Group
Let's not forget to apply directly through the Pearson Whiffin Recruitment Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pearson Whiffin Recruitment Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pearson Whiffin Recruitment Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pearson Whiffin Recruitment Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
