At a Glance
- Tasks: Support and optimise our platform, ensuring smooth operations and high performance.
- Company: Join a dynamic team in a leading tech company focused on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be the go-to person for platform issues and make a real impact on our services.
- Qualifications: Experience in platform support, strong SQL skills, and familiarity with Power BI.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a proactive and technically capable Platform Support Analyst to join the team and play a key role in the day-to-day support, stability and continuous operation of the companies platform environment. This role will act as the first point of contact for platform-related incidents, service requests and operational issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements.
Key Responsibilities
- Provide day-to-day operational support for the platform, ensuring high levels of availability, stability and performance.
- Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution activities.
- Liaise with Client Services, Operations and third-party engineering teams to ensure incidents and requests are managed effectively through to resolution.
- Monitor platform health, identify recurring issues and contribute to continuous service improvement initiatives.
- Support release activities, maintenance tasks and operational change processes where required.
- Perform ad hoc data imports and exports to support operational and client requirements.
- Extract, manipulate and validate data from multiple sources to support reporting, analysis and business processes.
- Develop and maintain reports and dashboards using Power BI.
- Write and optimise SQL queries for data extraction, analysis and troubleshooting activities.
- Ensure data integrity, accuracy and compliance with internal processes and standards.
- Maintain accurate documentation of support procedures, known issues and technical processes.
Skills & Experience Required
- Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role.
- Strong troubleshooting and incident management skills.
- Experience working with cross-functional teams and external technical partners.
- Strong SQL skills, including querying, data extraction and manipulation.
- Experience using Power BI for reporting and dashboard creation.
- Experience with data import/export tools and processes.
- Good understanding of data structures, validation and reconciliation processes.
- Ability to prioritise workload and manage multiple tasks in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Excellent attention to detail and problem-solving capability.
- Experience supporting SaaS or enterprise platforms.
- Familiarity with ticketing and service management tools.
- Exposure to ETL processes or data integration tools.
- Understanding of ITIL or service management best practices.
- Experience working within regulated or operationally critical environments.
Power BI Analyst in Maidstone employer: Pearson Whiffin Recruitment Group
Join a dynamic and innovative team as a Power BI Analyst, where your technical expertise will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship. Located in a vibrant area, we offer competitive benefits and a supportive environment that encourages creativity and problem-solving, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Pearson Whiffin Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Power BI Analyst in Maidstone
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Power BI Analyst role.
✨Tip Number 2
Get your hands dirty with Power BI and SQL! Build a portfolio of projects that showcase your skills. We recommend creating dashboards or reports that demonstrate your ability to manipulate data and provide insights – this will make you stand out!
✨Tip Number 3
Practice your troubleshooting skills! Simulate platform-related incidents and work through how you’d resolve them. We believe that showing your problem-solving process during interviews can really impress potential employers.
✨Tip Number 4
Apply directly through our website! We’re always on the lookout for proactive candidates who are ready to jump into the action. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Power BI Analyst in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Power BI Analyst role. Highlight your experience with SQL and Power BI, and don’t forget to mention any relevant troubleshooting skills. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about platform support and how your skills align with our needs. Keep it engaging and personal – we love getting to know the real you!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and come up with effective solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Pearson Whiffin Recruitment Group
✨Know Your Power BI Inside Out
Make sure you brush up on your Power BI skills before the interview. Be ready to discuss how you've used it in past projects, and prepare to showcase any dashboards or reports you've created. This will demonstrate your hands-on experience and technical capability.
✨SQL Skills Are Key
Since strong SQL skills are a must for this role, practice writing queries and manipulating data. You might be asked to solve a problem on the spot, so being comfortable with SQL syntax and functions will give you an edge.
✨Showcase Your Troubleshooting Experience
Prepare examples of how you've handled platform-related incidents in the past. Discuss specific challenges you faced, how you approached troubleshooting, and the outcomes. This will highlight your problem-solving skills and ability to work under pressure.
✨Communication is Crucial
As you'll be liaising with various teams, emphasise your communication skills during the interview. Share experiences where you effectively coordinated with cross-functional teams or external partners to resolve issues. This will show that you're not just technically savvy but also a team player.
