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For Companies At a Glance
- Tasks: Reconnect with clients and reignite their interest in luxury events.
- Company: Leading hospitality specialist known for exceptional service and bespoke experiences.
- Benefits: Competitive salary, uncapped commission, ongoing training, and exclusive event access.
- Why this job: Join a vibrant team and make unforgettable experiences happen for clients.
- Qualifications: Sales or account management experience, excellent communication skills, and CRM knowledge.
- Other info: Dynamic environment with great career growth and networking opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This leading hospitality and events specialist connects clients with premium experiences at world-class sporting, cultural, and entertainment events across the UK and internationally. With a reputation for exceptional service and bespoke event packages, the company works with a wide range of clients - from global corporations to private individuals - helping them create unforgettable experiences that combine luxury, entertainment, and networking.
The Re-Engagement Officer plays a vital role in reviving relationships with previous clients, nurturing long-term partnerships, and maximising repeat business opportunities. The role suits a confident communicator with a passion for hospitality and relationship-driven sales.
Responsibilities- Reconnect with lapsed or dormant clients through personalised outreach to reignite interest in hospitality and corporate event experiences.
- Develop and implement structured re-engagement strategies to convert inactive accounts into loyal, returning customers.
- Build rapport and trust through consultative conversations, identifying upcoming business or entertainment needs.
- Maintain accurate client communication logs and activity reports in the CRM system.
- Collaborate with marketing and sales teams on reactivation campaigns and client retention initiatives.
- Provide feedback on customer sentiment, market trends, and product opportunities.
- Consistently achieve re-engagement and revenue targets, contributing to the wider commercial success of the team.
- Experience in sales, customer success, or account management, ideally within hospitality, events, or B2B services.
- Exceptional communication skills with a friendly, persuasive style.
- Proven ability to build rapport quickly and reignite customer interest.
- Strong organisational skills and attention to detail, with experience managing CRM systems.
- Self-motivated, target-driven, and able to thrive in a results-oriented environment.
- Creative thinker who can adapt their approach to different client types and scenarios.
- A lively, sociable working environment within one of the UK’s most exciting industries.
- Competitive base salary plus uncapped commission and performance bonuses.
- Ongoing training and career development.
- Opportunities to attend exclusive events and build industry connections.
Client Relationship Manager in Maidstone employer: Pearson Whiffin Recruitment Group
Contact Detail:
Pearson Whiffin Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Maidstone
✨Tip Number 1
Get to know the company inside out! Research their recent events and client success stories. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Attend industry events or webinars where you can meet potential colleagues or clients. Building relationships before you even apply can give you a leg up when it comes to landing that job.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in hospitality and relationship-driven sales. A confident, clear delivery can make all the difference.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, send a quick thank-you note. It shows your enthusiasm and keeps you on their radar.
We think you need these skills to ace Client Relationship Manager in Maidstone
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how your experiences connect with our mission of creating unforgettable events. Share specific examples that highlight your enthusiasm and understanding of the industry.
Tailor Your Application: Make sure to customise your application for the Client Relationship Manager role. Use keywords from the job description and relate your skills to the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Personable and Engaging: Since this role is all about building relationships, your written application should reflect your communication style. Write in a friendly and approachable tone, just like you would when speaking to a client. We want to get a sense of your personality!
Keep It Organised and Clear: Make sure your application is well-structured and easy to read. Use headings, bullet points, and short paragraphs to break up the text. This not only makes it easier for us to review but also demonstrates your strong organisational skills.
How to prepare for a job interview at Pearson Whiffin Recruitment Group
✨Know Your Client
Before the interview, research the company and its client base. Understand their services and the types of events they specialise in. This will help you tailor your responses and show that you're genuinely interested in their business.
✨Showcase Your Communication Skills
As a Client Relationship Manager, exceptional communication is key. Prepare examples of how you've successfully built rapport with clients in the past. Use clear, confident language during the interview to demonstrate your persuasive style.
✨Be Ready to Discuss Strategies
Think about how you would approach re-engaging dormant clients. Be prepared to share specific strategies or ideas you have for reviving relationships and maximising repeat business opportunities. This shows your proactive mindset.
✨Highlight Your Organisational Skills
Mention your experience with CRM systems and how you maintain accurate logs and reports. Being organised is crucial in this role, so provide examples of how you've effectively managed client communications and activity tracking in the past.
