At a Glance
- Tasks: Troubleshoot technical issues and support business-critical platforms in a dynamic tech environment.
- Company: Join a growing tech team focused on customer satisfaction and innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and continuous improvement.
- Why this job: Be the go-to person for tech support and make a real difference in user experience.
- Qualifications: 2+ years in technical support, SaaS experience, and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
We are looking for a proactive and customer-focused IT Platform Support Analyst to join our growing technology team. This is an excellent opportunity for an experienced support professional who enjoys troubleshooting technical issues, working with SaaS platforms, and acting as a key point of contact for both internal and external stakeholders.
As the IT Platform Support Analyst, you will play a critical role in maintaining the performance and reliability of business‑critical platforms. You will investigate incidents, monitor system health, manage support tickets, and work closely with technical teams to ensure issues are resolved efficiently and effectively.
Key Responsibilities- Act as the primary point of contact for platform‑related support queries and incidents.
- Investigate, diagnose, and resolve technical issues across business‑critical applications and platforms.
- Monitor platform performance using monitoring and alerting tools, proactively identifying potential issues before they impact users.
- Log, track, prioritise, and manage incidents and service requests through the call logging/ticketing system.
- Escalate complex issues to appropriate technical teams while maintaining ownership and communication throughout the resolution process.
- Analyse trends, recurring issues, and platform performance data to identify opportunities for improvement.
- Support platform releases, upgrades, and maintenance activities.
- Maintain accurate documentation, knowledge base articles, and support procedures.
- Work collaboratively with development, infrastructure, data, and product teams to ensure service excellence.
You will be a motivated and analytical support professional with a passion for problem-solving and delivering excellent customer service.
Qualifications- Minimum 2 years' experience in a technical support, application support, or platform support role.
- Previous experience working within a SaaS environment.
- Strong troubleshooting and incident investigation skills.
- Experience using monitoring, alerting, and diagnostic tools.
- Experience with service desk, ticketing, or call logging systems.
- Comfortable working with data platforms and analysing data‑related issues.
- Excellent communication skills with the ability to engage confidently with both technical and non‑technical stakeholders.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- A customer‑focused approach and a commitment to delivering high‑quality support.
- Experience supporting cloud‑based platforms and services.
- Understanding of APIs, integrations, and data flows.
- Knowledge of SQL and database technologies.
- Familiarity with ITIL principles and service management processes.
- Experience working within a fast‑paced technology or software business.
Application Support Analyst in Maidstone employer: Pearson Whiffin Recruitment Group
Join our dynamic technology team as an Application Support Analyst, where you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all within a vibrant location that fosters creativity and teamwork. Be part of a company that values your contributions and empowers you to make a meaningful impact on our business-critical platforms.
Contact Details:
Pearson Whiffin Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Maidstone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pearson Whiffin Recruitment Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pearson Whiffin Recruitment Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pearson Whiffin Recruitment Group!
✨Direct Apply to Pearson Whiffin Recruitment Group
Let's not forget to apply directly through the Pearson Whiffin Recruitment Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in Maidstone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pearson Whiffin Recruitment Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pearson Whiffin Recruitment Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pearson Whiffin Recruitment Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
