At a Glance
- Tasks: Provide hands-on support for Microsoft environments and troubleshoot hardware issues.
- Company: Join a dynamic team focused on technology and innovation.
- Benefits: Gain training in C#/.NET, with mentorship and career growth opportunities.
- Other info: Collaborative culture with opportunities to work on exciting projects.
- Why this job: Kickstart your tech career while learning software development skills.
- Qualifications: Experience with Microsoft environments and a passion for problem-solving.
The predicted salary is between 28000 - 35000 € per year.
We’re looking for a proactive and technically capable Support Analyst to join the team. This role is ideal for someone with a solid foundation in Microsoft-based infrastructure who also has a genuine interest in software development. Alongside providing hands-on support across servers, networks, and hardware, you’ll have the opportunity to be trained and developed in C#.NET, expanding your career into development over time.
Key Responsibilities
- Provide day-to-day support for Microsoft environments, including Windows Server and desktop systems
- Basic network infrastructure (LAN/WAN, switches, firewalls)
- Diagnose and resolve hardware issues across servers, desktops, and peripherals
- Assist with system upgrades, installations, and migrations
- Collaborate with development teams to support applications and deployment processes
Development Opportunity
This role offers a structured pathway into software development. You’ll receive training and mentorship in C#/.NET, with opportunities to contribute to internal applications and projects as your skills develop.
Skills & Experience Required
- Experience supporting Microsoft environments (Windows Server, Active Directory, Office 365)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Hands-on experience with hardware support and troubleshooting
- Good problem-solving skills and a methodical approach to technical issues
- Excellent communication and teamwork abilities
- A genuine interest in learning software development (C#/.NET preferred)
Desirable (but not essential)
- Basic programming or scripting experience (C#, PowerShell, or similar)
- Exposure to virtualisation technologies (e.g., VMware, Hyper-V)
- Familiarity with cloud platforms such as Azure
Locations
Information Technology Support Analyst in Folkestone, Kent employer: Pearson Whiffin Recruitment Group
Join a dynamic and supportive team as an Information Technology Support Analyst, where your technical skills will be nurtured in a collaborative environment. With a strong focus on employee development, you'll receive comprehensive training in C#/.NET, paving the way for a rewarding career in software development. Our inclusive work culture encourages innovation and teamwork, making this an excellent place to grow your career while enjoying the benefits of working in a vibrant location.
Contact Detail:
Pearson Whiffin Recruitment Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Analyst in Folkestone, Kent
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on a job or can give you insider info about a company.
✨Tip Number 2
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and show genuine interest in what they do. This can help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for your interviews by brushing up on common technical questions related to Microsoft environments and networking fundamentals. Practise explaining your problem-solving process clearly, as communication is key in support roles.
✨Tip Number 4
Finally, don’t forget to check out our website for job openings! We’re always looking for proactive individuals like you, and applying directly through us can give you a better chance of landing that dream role.
We think you need these skills to ace Information Technology Support Analyst in Folkestone, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft environments and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your hands-on support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your genuine interest in software development and how you see this role as a stepping stone in your career. Let us know why you’re excited about joining our team at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing a methodical approach to problem-solving, so share those stories that highlight your skills and teamwork abilities!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Pearson Whiffin Recruitment Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft environments, especially Windows Server and Active Directory. Be ready to discuss your hands-on experience with hardware support and troubleshooting, as well as any networking fundamentals like TCP/IP and DNS.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your methodical approach to problem-solving.
✨Express Your Interest in Development
Since this role offers a pathway into software development, make sure to convey your genuine interest in learning C#/.NET. Mention any relevant programming or scripting experience you have, even if it's basic, to show that you're eager to grow in this area.
✨Communicate and Collaborate
Highlight your teamwork abilities and communication skills during the interview. Be prepared to discuss how you've collaborated with development teams in the past and how you can contribute to supporting applications and deployment processes.
