At a Glance
- Tasks: Provide top-notch tech support for macOS users and troubleshoot various devices.
- Company: Join a dynamic IT support team focused on delivering excellent customer service.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Collaborate with a passionate team in a fast-paced, innovative environment.
- Why this job: Be the go-to tech guru and make a real difference in users' daily tech experiences.
- Qualifications: Experience with macOS support and strong troubleshooting skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a proactive, customer-focused End User Computing (EUC) Engineer to join an IT support team, providing high-quality technical support across a predominantly mac OS environment.
This is a hands-on, end-user-facing role, supporting employees with their day-to-day technology needs, ensuring laptops, mobile devices, applications and user access are working effectively.
The ideal candidate will have mac OS support experience, excellent troubleshooting skills and a genuine passion for delivering a great end-user experience.
Exposure to JAMF or similar device management platforms would be highly advantageous.
Key Responsibilities
- Provide 1st and 2nd line technical support to end users, resolving hardware, software, connectivity and access-related issues.
- Support, configure, deploy and troubleshoot Apple Mac Books, mac OS devices and mobile phones (i OS and Android).
- Manage the end-to-end device lifecycle, including laptop builds, provisioning, deployment, maintenance, replacement and decommissioning.
- Support user onboarding, offboarding and internal moves, ensuring devices, applications and access permissions are correctly provisioned.
- Administer user accounts, security groups and access permissions across corporate systems and applications.
- Troubleshoot issues relating to Microsoft 365, collaboration tools, VPN, Wi-Fi, email and other business applications.
- Assist with mobile device management (MDM), ideally using Jamf, including device enrolment, configuration, software deployment and policy management.
- Support identity and access management processes, including password resets, MFA, account provisioning and permissions management.
- Manage incidents and service requests through the IT service management platform, ensuring timely resolution and clear communication.
- Maintain accurate IT asset records, technical documentation and support procedures.
- Work closely with wider IT, infrastructure and security teams to escal…
- Deliver a professional, responsive and customer-focused IT support service.
Skills & Experience Required
- Proven experience in an EUC Engineer, Desktop Support Engineer, IT Support Engineer or 2nd Line Support role.
- Strong hands-on experience supporting mac OS and Apple hardware, particularly Mac Books.
- Experience supporting laptops, desktops, mobile devices and associated peripherals.
- Good understanding of user account administration, access permissions and identity management.
- Familiarity with device setup, imaging, configuration, software installation and troubleshooting.
- Experience working with IT ticketing systems and managing incidents and service requests.
- Exposure to Jamf Pro or other Apple device management solutions.
- Familiarity with Apple Business Manager and automated device enrolment.
- Experience administering Microsoft Entra ID (Azure AD), Active Directory or similar identity platforms.
- Understanding of endpoint security, device compliance and access control best practices.
- Experience supporting a mixed mac OS and Windows environment.
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End User Support Specialist employer: Pearson Whiffin Recruitment Group
Join a prestigious firm recognised by Legal 500 and Chambers, where you will thrive in a supportive work culture that values professional growth and development. With flexible working arrangements and a competitive benefits package, this role as an Insolvency Partner offers the chance to lead a dynamic team while managing a diverse client portfolio in a vibrant location. Embrace the opportunity to mentor junior staff and make a meaningful impact within a well-established practice.
Contact Details:
Pearson Whiffin Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pearson Whiffin Recruitment Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pearson Whiffin Recruitment Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pearson Whiffin Recruitment Group!
✨Direct Apply to Pearson Whiffin Recruitment Group
Let's not forget to apply directly through the Pearson Whiffin Recruitment Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pearson Whiffin Recruitment Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pearson Whiffin Recruitment Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pearson Whiffin Recruitment Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
