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For Companies At a Glance
- Tasks: Support users with IT issues and ensure systems run smoothly.
- Company: Join a leading Power Generating business in Scotland.
- Benefits: Earn £280 a day with a 3-month rolling contract and potential remote work.
- Why this job: Great opportunity to grow your IT skills while providing top-notch customer service.
- Qualifications: 2+ years in 1st/2nd line support and knowledge of ITIL best practices required.
- Other info: Work fully onsite with the chance for one day a week from home.
The predicted salary is between 56000 - 84000 £ per year.
Service Desk Analyst Suffolk 3 month rolling contract – £280 a day
Overview
An exciting role has arisen with a leading Power Generating business in Scotland for a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.
Role & Responsibilities:
- Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks.
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Testing new technology.
- Administering Microsoft 365.
- Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
- Maintaining and updating technical documentation regularly
Essential Skills & Experience:
- 2+ years experience in a 1st/2nd line support role
- Good knowledge and experience of ITIL Best Practice
- Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
- Passionate about IT and providing customer service
- Microsoft products Azure, Azure AD
Package:
- £280 a day
- 3 month rolling contract
- Fully onsite with the potential for 1 day a week from home
Service Desk Analyst in Bury St. Edmunds employer: Pearson Whiffin IT & Digital
Contact Detail:
Pearson Whiffin IT & Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Bury St. Edmunds
✨Tip Number 1
Make sure to familiarize yourself with ITIL Best Practices, as this is essential for the role. Highlight any relevant certifications or training you have in your discussions.
✨Tip Number 2
Demonstrate your passion for IT and customer service during your interactions. Share specific examples of how you've gone above and beyond to help users in previous roles.
✨Tip Number 3
Be prepared to discuss your experience with Microsoft products, especially Azure and Microsoft 365. Having hands-on examples of how you've used these tools will set you apart.
✨Tip Number 4
Show your proactive approach by mentioning any ad-hoc projects you've undertaken in the past. This demonstrates your ability to take initiative and adapt to changing needs.
We think you need these skills to ace Service Desk Analyst in Bury St. Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line support roles. Emphasize your knowledge of ITIL Best Practices and any relevant Microsoft products you've worked with, such as MS AD, MS Exchange, and MS 365.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT and customer service. Mention specific examples of how you've successfully resolved user issues in the past and how you can contribute to the team.
Highlight Relevant Skills: Clearly list your technical skills related to the job description, such as troubleshooting, installing hardware/software, and administering Microsoft 365. This will show that you have the necessary expertise for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pearson Whiffin IT & Digital
✨Show Your Customer Service Skills
As a Service Desk Analyst, providing excellent customer service is key. Be prepared to share examples of how you've successfully resolved user issues in the past and how you prioritize user satisfaction.
✨Demonstrate Technical Knowledge
Make sure to brush up on your knowledge of ITIL Best Practices and the specific technologies mentioned in the job description, such as Microsoft 365, Windows 10, and VPNs. Be ready to discuss your hands-on experience with these tools.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common issues you’ve encountered in previous roles and how you resolved them. This will showcase your ability to take ownership of incidents.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, the types of projects you might work on, or how success is measured in this position.
