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- Tasks: Lead and manage five operational areas, focusing on high call volumes and team performance.
- Company: Join a leading organisation in the financial services sector with a strong reputation.
- Benefits: Enjoy a competitive salary of £80,000 - £90,000 plus bonuses and potential for growth.
- Why this job: Be part of a dynamic leadership team, driving strategies that enhance customer satisfaction.
- Qualifications: Experience in people management, strategy design, and advanced Excel skills required.
- Other info: Opportunity to work with technology and third-party partners, managing departmental budgets.
The predicted salary is between 64000 - 96000 £ per year.
We are working with a leading organisation who are looking for an Operations Manager with experience in the financial services sector, including FCA regulations who can take on the leadership of 5 operational areas, with a strong focus on managing teams who are dealing with high volumes of calls. The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team.
Required Skills and Experience:
- Experience of full people management from carrying out appraisals to setting objectives down to day-to-day management.
- Experience of designing and implementing strategies aimed at improving customer satisfaction from implementation of systems through to training.
- Full responsibility for leading projects through to completion, setting SLAs, ensuring they are met.
- Full responsibility for managing technology and other 3rd party partners.
- Ownership of departmental budgets.
- Advanced Excel with some knowledge of SQL and PowerBI.
- Solid grasp of technology, someone who can understand systems and identify enhancements.
Locations
Contact Detail:
Pearson Whiffin IT & Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in Sevenoaks, Kent
✨Tip Number 1
Network with professionals in the financial services sector, especially those familiar with FCA regulations. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss specific strategies you've implemented to improve team performance and customer satisfaction.
✨Tip Number 3
Familiarise yourself with the latest technologies and tools used in operations management, particularly those related to data analysis like Excel, SQL, and PowerBI. Being able to speak confidently about these tools will show your technical competence.
✨Tip Number 4
Prepare to discuss your experience with budget management and how you've successfully allocated resources in previous roles. Highlight any cost-saving initiatives you've led that resulted in improved operational efficiency.
We think you need these skills to ace Operations Director in Sevenoaks, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the financial services sector, particularly with FCA regulations. Emphasise your leadership skills and any relevant achievements in managing teams and projects.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Operations Director role. Discuss your experience with customer satisfaction strategies and how you've successfully led teams in high-pressure environments.
Highlight Relevant Skills: Clearly outline your advanced Excel skills and any knowledge of SQL and PowerBI. Mention specific examples of how you've used these tools to enhance operational efficiency or improve reporting.
Showcase Leadership Experience: Detail your full people management experience, including how you've conducted appraisals, set objectives, and managed departmental budgets. Use quantifiable results to demonstrate your impact on previous teams.
How to prepare for a job interview at Pearson Whiffin IT & Digital
✨Showcase Your Leadership Skills
As an Operations Director, you'll be leading multiple teams. Be prepared to discuss your previous experiences in managing teams, conducting appraisals, and setting objectives. Use specific examples to demonstrate how you've successfully led teams in high-pressure environments.
✨Demonstrate Your Strategic Thinking
This role requires you to develop and implement strategies for improving customer satisfaction. Be ready to share your approach to designing and executing strategies, including any relevant metrics or outcomes that showcase your success in previous roles.
✨Familiarise Yourself with FCA Regulations
Since the position is within the financial services sector, it's crucial to have a solid understanding of FCA regulations. Brush up on these regulations and be prepared to discuss how you've navigated compliance issues in past roles.
✨Highlight Your Technical Proficiency
The job requires advanced Excel skills and some knowledge of SQL and PowerBI. Be ready to discuss your technical abilities and how you've used these tools to manage data, improve processes, or enhance customer experiences in your previous positions.
