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For Companies At a Glance
- Tasks: Lead and manage five operational areas, focusing on high call volumes and team performance.
- Company: Join a leading organisation in the financial services sector with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus opportunities, and the chance to shape operational strategies.
- Why this job: Be part of a dynamic leadership team and make a real impact on customer satisfaction.
- Qualifications: Experience in people management, strategy design, and advanced Excel skills required.
- Other info: Familiarity with FCA regulations and technology management is essential.
The predicted salary is between 64000 - 96000 £ per year.
We are working with a leading organisation who are looking for an Operations Manager with experience in the financial services sector, including FCA regulations who can take on the leadership of 5 operational areas, with a strong focus on managing teams who are dealing with high volumes of calls. The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team.
Required Skills and Experience:
- Experience of full people management from carrying out appraisals to setting objectives down to day-to-day management.
- Experience of designing and implementing strategies aimed at improving customer satisfaction from implementation of systems through to training.
- Full responsibility for leading projects through to completion, setting SLAs, ensuring they are met.
- Full responsibility for managing technology and other 3rd party partners.
- Ownership of departmental budgets.
- Advanced Excel with some knowledge of SQL and PowerBI.
- Solid grasp of technology, someone who can understand systems and identify enhancements.
Locations
Operations Director in Sevenoaks, Kent employer: Pearson Whiffin IT & Digital
Contact Detail:
Pearson Whiffin IT & Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in Sevenoaks, Kent
✨Tip Number 1
Network with professionals in the financial services sector, especially those familiar with FCA regulations. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss specific strategies you've implemented to improve customer satisfaction and operational efficiency.
✨Tip Number 3
Familiarise yourself with the latest technologies and tools used in operations management, particularly those related to data analysis like Excel, SQL, and PowerBI. Being able to speak confidently about these tools will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with budget management and how you've successfully allocated resources in previous roles. Highlight any cost-saving initiatives you've led that resulted in improved operational performance.
We think you need these skills to ace Operations Director in Sevenoaks, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the financial services sector, particularly with FCA regulations. Emphasise your leadership skills and any relevant achievements in managing teams and projects.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Operations Director role. Discuss your experience with customer satisfaction strategies and how you've successfully led teams in high-pressure environments.
Highlight Relevant Skills: Clearly outline your advanced Excel skills and any knowledge of SQL and PowerBI. Mention your ability to manage technology and third-party partners, as well as your experience with budget ownership.
Showcase Leadership Experience: Provide specific examples of your full people management experience, including appraisals and setting objectives. Highlight any successful projects you've led from inception to completion, focusing on how you met SLAs and improved operational efficiency.
How to prepare for a job interview at Pearson Whiffin IT & Digital
✨Showcase Your Leadership Skills
As an Operations Director, you'll be leading multiple teams. Be prepared to discuss your previous leadership experiences, focusing on how you've managed teams, conducted appraisals, and set objectives. Use specific examples to illustrate your ability to inspire and motivate others.
✨Demonstrate Your Strategic Thinking
This role requires someone who can design and implement strategies to improve customer satisfaction. Be ready to share examples of strategies you've developed in the past, particularly in the financial services sector, and how they positively impacted the organisation.
✨Familiarise Yourself with Relevant Technologies
Given the emphasis on technology and systems in this role, brush up on your knowledge of advanced Excel, SQL, and PowerBI. Be prepared to discuss how you've used these tools in previous roles to enhance operational efficiency or manage projects.
✨Prepare for Budget Management Questions
You'll have ownership of departmental budgets, so expect questions about your experience in budget management. Think of examples where you've successfully managed budgets, met financial targets, and made cost-effective decisions that benefited your team and the organisation.
