At a Glance
- Tasks: Design and support Microsoft Teams solutions in a secure environment.
- Company: Join a dynamic team focused on innovative communication technologies.
- Benefits: Competitive salary, professional development, and a chance to work with cutting-edge tech.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact on collaboration platforms that businesses rely on.
- Qualifications: Active SC Clearance and strong Microsoft Teams experience required.
The predicted salary is between 50481 - 61699 £ per year.
We are looking for an experienced Unified Communications Engineer with strong expertise across the Microsoft Teams ecosystem to join our growing team. This is an exciting opportunity to work on business-critical collaboration and communication platforms within a secure environment, supporting both project delivery and operational services.
The successful candidate will have a broad understanding of Unified Communications technologies, with a particular focus on Microsoft Teams, voice, and collaboration services. An active SC Clearance is essential for this role.
Key Responsibilities- Design, implement, and support Microsoft Teams collaboration and voice solutions.
- Administer and maintain Microsoft Teams, Teams Phone, Auto Attendants, and Call Queues.
- Configure and support Direct Routing, Operator Connect, and Calling Plans.
- Troubleshoot complex issues across Teams, telephony, and Unified Communications infrastructure.
- Support Microsoft 365 collaboration technologies and ensure service availability.
- Work with stakeholders to gather requirements and deliver UC solutions that meet business needs.
- Assist with migrations from legacy telephony platforms to Microsoft Teams.
- Monitor system performance, identify service improvements, and implement best practices.
- Produce technical documentation, operational procedures, and knowledge articles.
- Provide technical support and guidance to internal teams and customers.
- Active SC Clearance (must be current).
- Strong experience administering and supporting Microsoft Teams.
- Excellent knowledge of Microsoft Teams Phone and Enterprise Voice.
- Experience with Direct Routing, Session Border Controllers (SBCs), and SIP telephony.
- Good understanding of Microsoft 365 administration and Azure Active Directory / Microsoft Entra ID.
- Experience supporting Exchange Online and hybrid environments.
- Strong troubleshooting and diagnostic skills across Unified Communications technologies.
- Familiarity with PowerShell for administration and automation.
- Excellent communication and stakeholder management skills.
- Ability to work independently and collaboratively within technical teams.
- Experience with Microsoft Teams Rooms and collaboration devices.
- Experience with Cisco, Skype for Business, or legacy PBX migrations.
- Understanding of networking concepts including DNS, DHCP, QoS, SIP, and firewalls.
- Microsoft certifications such as Microsoft 365 Certified: Teams Administrator Associate or equivalent.
Unified Communications Engineer in London employer: Pearson Whiffin IT & Digital
As a leading employer in the cyber security sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, ensuring that our team is always at the forefront of industry advancements. Located in a vibrant area, we provide not only competitive benefits but also a supportive atmosphere where your contributions directly impact our mission to safeguard against evolving cyber threats.
Contact Details:
Pearson Whiffin IT & Digital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communications Engineer in London
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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We think you need these skills to ace Unified Communications Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Pearson Whiffin IT & Digital.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Pearson Whiffin IT & Digital and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Pearson Whiffin IT & Digital
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Pearson Whiffin IT & Digital uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
