At a Glance
- Tasks: Troubleshoot technical issues and support SaaS platforms for users.
- Company: Join a dynamic tech team focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance your career.
- Why this job: Be the go-to person for solving tech problems and enhancing user experience.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
We are looking for a proactive and customer-focused IT Platform Support Analyst to join our growing technology team. This is an excellent opportunity for an experienced support professional who enjoys troubleshooting technical issues, working with SaaS platforms, and acting as a key point of contact for both internal and external stakeholders.
As the IT Platform Support Analyst, you will play a critical role in maintaining the performance and reliability of business-critical platforms. You will investigate incidents, monitor system health, manage support tickets, and work closely with technical teams to ensure issues are resolved efficiently and effectively.
Key Responsibilities- Act as the primary point of contact for platform-related support queries and incidents.
- Investigate, diagnose, and resolve technical issues across business-critical applications and platforms.
- Monitor platform performance using monitoring and alerting tools, proactively identifying potential issues before they impact users.
- Log, track, prioritise, and manage incidents and service requests through the call logging/ticketing system.
- Escalate complex issues to appropriate technical teams while maintaining ownership and communication throughout the resolution process.
- Analyse trends, recurring issues, and platform performance to improve overall service delivery.
Platform Support Analyst in Kent employer: Pearson Whiffin IT & Digital
As a leading employer in the cyber security sector, we offer a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, ensuring that our team is always at the forefront of industry advancements. Located in a vibrant area, we provide not only competitive benefits but also a supportive atmosphere where your contributions directly impact our mission to safeguard against evolving cyber threats.
Contact Details:
Pearson Whiffin IT & Digital Recruitment Team
