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For Companies At a Glance
- Tasks: Provide first- and second-line technical support to clients at various sites.
- Company: Leading IT services provider in Northern Ireland with a focus on customer service.
- Benefits: Field-based role with opportunities for hands-on experience and skill development.
- Why this job: Join a dynamic team and make a real difference in client IT experiences.
- Qualifications: Proactive attitude and strong customer service skills required.
- Other info: Great opportunity for career growth in the IT sector.
The predicted salary is between 30000 - 42000 £ per year.
A leading IT services provider in Northern Ireland is looking for a Support Analyst to provide first- and second-line technical support to clients. The ideal candidate will be proactive and focused on customer service, ensuring that all hardware, software, and network systems function effectively. This role offers a field-based opportunity to work directly with end-users across various client sites.
Field-Based IT Support Analyst – Client Sites (NI) employer: Pearson Whiffin IT & Digital
Contact Detail:
Pearson Whiffin IT & Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field-Based IT Support Analyst – Client Sites (NI)
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical skills! Since this role is all about providing support, brush up on your troubleshooting techniques and be ready to demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Field-Based IT Support Analyst – Client Sites (NI)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions quickly!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Pearson Whiffin IT & Digital
✨Know Your Tech Inside Out
Make sure you brush up on the latest hardware, software, and network systems relevant to the role. Be prepared to discuss specific technologies you've worked with and how you've resolved issues in the past.
✨Customer Service is Key
Since this role is client-facing, think of examples where you've gone above and beyond for a customer. Highlight your proactive approach and how you ensure clients feel supported and valued.
✨Field-Based Mindset
Understand that this position involves travelling to various client sites. Be ready to talk about your experience working in different environments and how you adapt to new situations quickly.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to IT support and their client base. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
