Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and manage user accounts in a dynamic environment.
- Company: Join a supportive team focused on developing your IT skills.
- Benefits: Gain hands-on experience, learn from experts, and grow your career in IT.
- Why this job: Perfect for problem-solvers eager to kickstart their IT journey.
- Qualifications: No prior experience needed, just a passion for tech and helping others.
- Other info: Exciting opportunities for growth in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Junior IT Support Analyst, which is a great opportunity for someone early in their IT career who enjoys problem-solving, supporting users, and developing their technical skills in a supportive environment.
Key Responsibilities
- Provide first-line and second-line technical support to end users
- Troubleshoot hardware, software, and network issues
- Support and maintain Windows 10 and Windows 11 environments
- Manage user accounts, permissions, and group policies in Active Directory
- Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
- Log, track, and resolve incidents and service requests
- Escalate complex issues where necessary and follow through to resolution
- Maintain clear documentation and contribute to knowledge bases
Junior IT Support Analyst in Chatham employer: Pearson Whiffin IT & Digital
Contact Detail:
Pearson Whiffin IT & Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst in Chatham
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, whether it's through LinkedIn or local meetups. You never know who might have a lead on a Junior IT Support Analyst role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate common issues you might face. This hands-on experience will not only boost your confidence but also impress potential employers.
✨Tip Number 3
When you get an interview, be ready to showcase your problem-solving skills. Prepare examples of how you've tackled tech issues in the past, even if they were just personal projects or helping friends.
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who are eager to grow in their IT careers. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Junior IT Support Analyst in Chatham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your problem-solving skills and any relevant technical experience. We want to see how you can support users and tackle IT issues, so don’t hold back on showcasing your abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the Junior IT Support Analyst role and how your passion for tech aligns with our supportive environment. Keep it friendly and genuine!
Show Off Your Technical Skills: Mention any experience you have with Windows 10/11, Active Directory, or basic networking tasks. We love seeing candidates who are eager to develop their technical skills, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Pearson Whiffin IT & Digital
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10 and 11, as well as basic networking concepts like TCP/IP and DNS. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved technical issues in the past, whether in a previous job, during your studies, or even in personal projects. This will demonstrate your ability to think critically and troubleshoot effectively.
✨Familiarise Yourself with Active Directory
Since managing user accounts and permissions is part of the job, it’s a good idea to understand how Active Directory works. If you have any experience with it, be sure to mention it during the interview!
✨Ask Insightful Questions
Prepare some thoughtful questions about the team, the tools they use, and the types of issues you might encounter. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
