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- Tasks: Visit clients across the South East for repairs and training on company products.
- Company: Join a dynamic team focused on providing top-notch support to clients.
- Benefits: Receive full training and enjoy the freedom of a field-based role.
- Why this job: Perfect for those who love problem-solving and working with people in diverse environments.
- Qualifications: Must have experience as a Service Engineer and a valid UK driving license.
- Other info: CSCS certification is a plus for visiting construction sites.
The predicted salary is between 28800 - 43200 £ per year.
Support Engineer Field Based We are looking for an experienced Support Engineer to work with clients across the South East visiting sites to deal with repairs and training. The role covers a wide area covering the whole of the South East so you will need to be comfortable driving around the UK. You will be support clients with their queries from basic maintenance and support of company products and equipment through to training and development of their own staff. Full training will be provided, however you will need to possess the following skills and experience: Experience working as a Service Engineer with a full UK driving license with no more than 6 points. Experience of triaging and fixing equipment from replacing parts through to network connectivity. Ability to manage your own time, working with clients to arrange sites visits to suit their needs. Strong documentation and administration skills, have the ability to ensure all documentation is completed correctly. Any formal IT or electrical certification is highly beneficial, as is CSCS certification as you may have to visit live construction sites. Fully conversant with a range of IT packages, such as Windows.
Support Engineer - Field Based Role employer: Pearson Whiffin IT & Digital Careers
Contact Detail:
Pearson Whiffin IT & Digital Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - Field Based Role
✨Tip Number 1
Familiarize yourself with the specific products and equipment that we support. Understanding our offerings will not only help you in client interactions but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience with time management and scheduling in your conversations. Since this role requires arranging site visits, showcasing your ability to efficiently manage your time will be crucial.
✨Tip Number 3
If you have any relevant certifications, especially in IT or electrical fields, make sure to mention them during discussions. These qualifications can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your troubleshooting process in detail. Being able to articulate how you approach fixing equipment and resolving issues will demonstrate your technical expertise and problem-solving skills.
We think you need these skills to ace Support Engineer - Field Based Role
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience as a Service Engineer. Detail specific instances where you triaged and fixed equipment, showcasing your problem-solving skills and technical knowledge.
Showcase Your Driving License: Since the role requires driving across the South East, clearly mention your full UK driving license status and ensure it meets the requirements stated in the job description.
Demonstrate Time Management Skills: Provide examples of how you've effectively managed your time in previous roles. Discuss how you arranged site visits to accommodate client needs, highlighting your organizational skills.
Include Documentation Skills: Emphasize your strong documentation and administration skills. Mention any relevant experience in completing documentation accurately and efficiently, as this is crucial for the role.
How to prepare for a job interview at Pearson Whiffin IT & Digital Careers
✨Show Your Technical Expertise
Be prepared to discuss your experience as a Service Engineer in detail. Highlight specific examples of how you've triaged and fixed equipment issues, including any relevant certifications you hold.
✨Demonstrate Your Time Management Skills
Since the role involves managing site visits, share examples of how you've effectively scheduled and prioritized your time in previous positions. This will show that you can handle the demands of the job.
✨Emphasize Strong Documentation Abilities
Discuss your experience with documentation and administration. Provide examples of how you've ensured all paperwork is completed accurately and on time, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you had to troubleshoot issues on-site and be ready to explain your thought process.
