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- Tasks: Provide first- and second-line technical support to clients across Northern Ireland.
- Company: Dynamic IT support company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for skill development.
- Why this job: Join a team that values your tech skills and helps you grow in the IT field.
- Qualifications: Experience in IT support and strong knowledge of Windows and networking.
- Other info: Field-based role with diverse challenges and career advancement potential.
The predicted salary is between 30000 - 42000 £ per year.
Support Analyst field based, working at client sites. We are seeking a proactive and customer-focused Support Analyst to provide first- and second-line technical support to various clients across Northern Ireland, supporting end-users across the business, ensuring that hardware, software, and network systems run smoothly and efficiently.
Key Responsibilities
- Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices).
- Install, configure, and maintain Windows operating systems (Windows 10 / 11) and standard business applications.
- Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN / WAN problems.
- Manage user accounts, permissions, and security in Active Directory and Microsoft 365.
- Perform hardware and software upgrades, imaging, and deployment of new laptops.
Key Skills & Experience
- Proven experience in an IT Support or Service Desk role.
- Strong knowledge of Windows 10 / 11, Microsoft Office 365, and general desktop support.
- Good understanding of networking fundamentals (TCP / IP, DNS, DHCP, VPN, firewalls, and switches).
- Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell, HP, Lenovo).
- Familiarity with remote support tools.
Support Analyst employer: Pearson Whiffin IT & Digital Careers
Contact Detail:
Pearson Whiffin IT & Digital Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Get your networking fundamentals down! Brush up on TCP/IP, DNS, and VPNs. When you know your stuff, you'll impress potential employers during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate issues. The more hands-on experience you have, the better you'll perform in real-world scenarios.
✨Tip Number 3
Don’t forget about soft skills! Being customer-focused is key in support roles. Practice your communication skills so you can explain technical issues clearly to non-techies.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive. Tailor your application to highlight your relevant experience and show us why you're the perfect fit for the Support Analyst role.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your skills with Windows 10/11 and Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about mentioning specific projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support and how your proactive approach can benefit our clients. Keep it friendly and professional – we love a good personality!
Show Off Your Technical Skills: In your application, make sure to highlight your technical know-how, especially around troubleshooting network issues and managing user accounts. We’re looking for someone who can hit the ground running, so let us know what tools and techniques you’re familiar with!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Pearson Whiffin IT & Digital Careers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft Office 365. Be ready to discuss how you've tackled technical issues in the past, especially with laptops and mobile devices. The more specific examples you can provide, the better!
✨Show Off Your Troubleshooting Skills
Prepare to talk about your experience with troubleshooting network connectivity issues. Think of a few scenarios where you resolved Wi-Fi, VPN, or LAN/WAN problems. This will demonstrate your problem-solving abilities and show that you're proactive.
✨Familiarise Yourself with Active Directory
Since managing user accounts and permissions is key for this role, make sure you understand how Active Directory works. Be ready to explain how you've used it in previous roles, as this will highlight your relevant experience.
✨Practice Remote Support Scenarios
Given the nature of the job, it's likely you'll be asked about remote support tools. Familiarise yourself with common tools and be prepared to discuss how you've used them to assist clients effectively. This shows you're adaptable and ready for the field-based aspect of the role.