Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver 5-star customer service and support to clients in a hybrid role.
- Company: Join a well-established client in Kings Hill, known for exceptional service.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team culture.
- Why this job: Be part of a positive team, exceed targets, and make a real impact.
- Qualifications: Previous telephone customer service experience; financial services experience is a plus.
- Other info: Help support local charities while advancing your career with Kent's leading consultancy.
The predicted salary is between 20310 - 28700 £ per year.
We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill. The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill.
Duties for this position include:
- Respond to customer enquiries in a professional, timely and efficient manner in line with the clients internal standards
- Participate in active communications between the Customer Service teams
- Obtain a high level of knowledge around the company’s systems, processes, and products with a view to becoming a point reference for queries and being able to identify and/or resolve issues and problems
- Processing payments
- Maintain and be aware of relevant internal policies and comply with these
The successful candidate will have:
- Previous experience with telephone customer service
- Financial services industry experience (Desirable)
- Excellent time management skills
- Can articulate to a high level both written and verbally
- Great organisational and telephone skills are essential
- Strong IT skills and be able to work professionally whilst under pressure
- Great team player skills with a positive attitude
- Competent in communicating with all levels of staff/team members
- Positive attitude with the ambition to exceed targets
If you feel you meet the above criteria, please apply online for immediate consideration.
Contact Detail:
Pearson Whiffin - Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in West Malling
✨Tip Number 1
Familiarise yourself with the financial services industry. Since experience in this field is desirable, having a solid understanding of common practices and terminology can set you apart during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service Specialist, you'll need to articulate clearly both verbally and in writing. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Showcase your organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently, as this will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Research the company’s products and services. Being knowledgeable about what they offer will not only help you answer questions but also show your genuine interest in the role and the company during the interview.
We think you need these skills to ace Customer Service Specialist in West Malling
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service, especially in financial services if applicable.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service roles. Emphasise your communication skills, time management, and any relevant IT skills that align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Pearson Whiffin - Business Support
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience that showcase your customer service skills. Highlight situations where you resolved issues or went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering 5-star service.
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to explain complex information simply, so think of ways to demonstrate your ability to communicate effectively.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific customer service situations. Think about common challenges in customer service and prepare your responses, focusing on your problem-solving skills and ability to stay calm under pressure.
