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For Companies At a Glance
- Tasks: Coordinate customer service operations and support B2B clients in a technical setting.
- Company: Join a dynamic company known for its innovative approach and strong customer focus.
- Benefits: Enjoy hybrid working, competitive salary, and great perks like transport links.
- Why this job: Be part of a supportive team that values your input and fosters professional growth.
- Qualifications: Experience in customer service within a technical environment is essential.
- Other info: This is a full-time, permanent position with opportunities for career advancement.
The predicted salary is between 28800 - 42000 £ per year.
East Kent - Hybrid working pattern (great public transport links)
Full time Permanent
£Competitive DOE + benefits
Are you an experienced Customer Service professional with a background servicing B2B customers within a technical environment? If so, then continue reading, this could be the ideal role for you!
An exciting opportunity has arisen for a Customer Service Coordinator.
Customer Service Coodinator employer: Pearson Whiffin - Business Support
Contact Detail:
Pearson Whiffin - Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coodinator
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what drives us at StudySmarter will help you align your answers during the interview, showcasing how you can contribute to our goals.
✨Tip Number 2
Prepare specific examples from your previous experience that demonstrate your ability to handle customer inquiries in a technical environment. This will show us that you have the relevant skills and can adapt to our B2B customer needs.
✨Tip Number 3
Research common challenges faced in customer service within the tech industry. Being able to discuss these challenges and how you would address them will impress us and highlight your proactive approach.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into our culture and expectations, which can help you tailor your approach during the hiring process.
We think you need these skills to ace Customer Service Coodinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific requirements and responsibilities of a Customer Service Coordinator. Tailor your application to highlight relevant experience in servicing B2B customers within a technical environment.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous customer service roles, particularly those involving technical products or services. Use specific examples to demonstrate your skills and achievements in similar positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are interested in the role and how your background makes you a perfect fit for the position. Be sure to mention your ability to work in a hybrid environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Pearson Whiffin - Business Support
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be prepared to discuss how you've handled challenging situations and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with the Technical Aspects
Since the role involves a technical environment, make sure you understand the products or services the company offers. This will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios you might face as a Customer Service Coordinator. Think of examples from your past experience where you successfully resolved issues or improved processes.
✨Showcase Your Communication Skills
Effective communication is key in customer service. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will highlight your suitability for the role.
