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- Tasks: Assist customers with insurance queries and build strong relationships.
- Company: Join a national insurance business known for staff development and low turnover.
- Benefits: Enjoy comprehensive training, health cash plans, birthday leave, and team lunches.
- Why this job: Kickstart your career in a supportive environment with clear progression opportunities.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Work in a friendly team and help support local charities through your role.
The predicted salary is between 17000 - 20000 £ per year.
£20,000 - £23,000 DOE
Full time Monday to Friday: 9am - 5pm (1 hour for lunch) 35 hours per week
Are you looking to kick start a career within Insurance? Do you have previous experience within Customer Service? If YES, then this may be the perfect opportunity for you!
My client, a national business who specialise in various areas of Insurance, are looking for a switched on, enthusiastic Customer Service Advisor to join their team. If you would like to join a company who invest in their staff's development and have a low staff turnover rate then continue reading!
Duties include:
- Advise all new and existing customers on insurance policies and requirements
- Building strong working relationships with customers as well as colleagues in other departments
- Recognise and initiate opportunities for cross selling products or services
- Maintaining a strong knowledge of company products and services
- Following PRA, FCA and internal procedures at all times
To be considered for this role, you must have / be:
- Previous customer service experience within an office environment
- Graduate seeking to enter the workforce (Preferred)
- Excellent communication skills, both written and verbal
- A quick learner with a can do attitude
- Competent using IT to include MS Office and CRM systems
- Educated to degree or A Level grade (or equivalent)
Benefits:
- Comprehensive training program provided
- Death-in-service benefit
- Health Cash Plan coverage
- Additional day off for your birthday
- Option to buy or sell holiday days
- Monthly team lunches covered
- Free on-site parking
The successful candidate will be provided with rigorous training and working within a friendly inclusive team! There are clear progression routes within the company and people who work here tend to stay for a long time due to the company culture and career opportunities!
If you meet the above criteria, please submit an updated CV today for immediate consideration!
Locations
Customer Service Advisor in Ashford, Kent employer: Pearson Whiffin - Business Support
Contact Detail:
Pearson Whiffin - Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Ashford, Kent
✨Tip Number 1
Familiarise yourself with the insurance industry and the specific products your potential employer offers. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you articulate your responses clearly and confidently during the interview.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed as a Customer Service Advisor.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your enthusiasm for the role and the company. Inquiring about training opportunities or career progression shows that you are serious about your future with them.
We think you need these skills to ace Customer Service Advisor in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills. Emphasise your communication abilities and IT competence, as these are key for the Customer Service Advisor role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the insurance industry and your desire to kick start your career. Mention how your skills align with the job requirements and express your eagerness to contribute to the team.
Highlight Relevant Experience: In your application, specifically mention any experience you have in an office environment or customer service roles. Use examples to demonstrate your ability to build relationships and handle customer inquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at Pearson Whiffin - Business Support
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled customer queries or complaints, as this will demonstrate your capability in a similar role.
✨Research the Company
Familiarise yourself with the company’s products and services before the interview. Understanding their insurance offerings will not only impress the interviewer but also help you answer questions more effectively.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, showing your engagement and interest.
✨Emphasise Your Willingness to Learn
Express your eagerness to learn and grow within the company. Mention how you are a quick learner and ready to embrace the comprehensive training programme they offer, which aligns with their focus on staff development.
