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For Companies At a Glance
- Tasks: Welcome and assist test-takers, ensuring a smooth exam experience.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to excellence.
- Benefits: Enjoy flexible shifts, competitive pay, and a supportive work environment.
- Why this job: Gain valuable experience in a diverse team while making a positive impact on learners.
- Qualifications: Must have school qualifications in English and Maths; Microsoft Office skills are a bonus.
- Other info: This is a permanent role with a minimum of 10 hours per month required.
Our Organisation Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually across various industries, including academia, IT, and healthcare. We are the global leaders in developing and delivering high-stakes exams through a network of nearly 20,000 Test Centres in 180 countries.
Your Opportunity
This is a permanent position. Minimum of 10 hours per month required. Pay rate is £13.37 per hour, paid monthly. As a Test Centre Administrator, you will be part of our global organization, working alongside talented colleagues dedicated to supporting learners and test-takers. You will be responsible for supporting test-takers visiting our Pearson VUE Test Centres, ensuring secure exam delivery and providing excellent customer service in a friendly environment.
Your Responsibilities
- Welcome, greet, and check-in candidates.
- Follow all exam security protocols and company policies.
- Verify candidate identification and explain testing procedures.
- Proctor and monitor candidates during exams.
- Troubleshoot technical issues with internal departments.
- Perform housekeeping duties like cleaning and sanitizing after each test.
This role offers the chance to gain experience working with diverse teams and to suggest improvements to enhance customer experience. Flexibility to work various shifts, including early mornings, evenings, and weekends, is essential.
Our Successful Applicant
We seek friendly, professional team players with school qualifications in English and Maths. Experience with Microsoft Office is a plus. Candidates should be comfortable working in a quiet testing environment, attentive to detail, and able to monitor for restricted behaviours. Ability to sit for long periods and escort candidates is required.
Our Recruitment Process
Apply now via our Pearson Careers website. We review applications daily and are scheduling interviews. Submit your application promptly for consideration.
Test Centre Administrator - Grimsby employer: Pearson - UK
Contact Detail:
Pearson - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Grimsby
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing protocols and customer service standards. Understanding their approach will help you demonstrate your alignment with their values during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles, especially in environments that require attention to detail. This will show that you can handle the responsibilities of a Test Centre Administrator effectively.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts at various times, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research common technical issues that can arise in testing environments and think about how you would troubleshoot them. This knowledge can set you apart as someone proactive and ready for the challenges of the role.
We think you need these skills to ace Test Centre Administrator - Grimsby
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service and any roles that required attention to detail. Mention your qualifications in English and Maths, as well as any experience with Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work at Pearson VUE and how you can contribute to their mission of delivering high-stakes exams.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Pearson - UK
✨Know the Company
Familiarise yourself with Pearson VUE and its role in the computer-based testing industry. Understanding their mission, values, and recent achievements will help you align your answers with what they value in a candidate.
✨Demonstrate Customer Service Skills
As a Test Centre Administrator, you'll be interacting with test-takers regularly. Prepare examples from your past experiences that showcase your ability to provide excellent customer service and handle challenging situations with professionalism.
✨Be Ready for Technical Questions
Since troubleshooting technical issues is part of the job, brush up on basic IT skills and be prepared to discuss how you've handled technical problems in previous roles. This will show your readiness to tackle challenges in the testing environment.
✨Show Flexibility and Team Spirit
Highlight your willingness to work various shifts and your ability to collaborate with diverse teams. Share experiences where you've successfully worked in a team or adapted to changing schedules, as this is crucial for the role.
