At a Glance
- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams in a friendly atmosphere.
- Qualifications: Must have school qualifications in English and Maths; experience with Microsoft Office is a plus.
- Other info: Flexible shifts available; apply now for immediate consideration!
Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the worldβs most comprehensive network of nearly 20,000 Test Centres in 180 countries.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring a Test Centre Administrator to join our successful team in Wolverhampton. This is a permanent position. You will be required to work a minimum of 12 hours per week (including some Saturdays). Working hours vary; the candidate might be scheduled to either do a day shift (7:30 am to 5:15 pm), a lunch break (11:00 am to 3:00 pm), or a Saturday shift (7:30 am- 4:15 pm). The pay rate is Β£13.37 per hour, paid to you at the end of every month.
As Test Centre Administrator, you will be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor/invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams, ensuring the candidate's experience is a positive one. Our ideal applicant will be a true team player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel, and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring restricted behaviour and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/test room.
Our Recruitment Process
This is an essential role, so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are scheduled right now; therefore, we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application!
Test Center Administrator - Wolverhampton employer: Pearson - UK
Contact Detail:
Pearson - UK Recruiting Team
accessibility@talentify.io
StudySmarter Expert Advice π€«
We think this is how you could land Test Center Administrator - Wolverhampton
β¨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and security protocols. Understanding the specific requirements and expectations of the role will help you demonstrate your knowledge during the interview.
β¨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to maintain a friendly and professional environment for test-takers.
β¨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability for various shifts, emphasising your willingness to adapt will make you a more attractive candidate.
β¨Tip Number 4
Prepare to demonstrate your attention to detail, especially in monitoring candidates during exams. You might want to think of specific instances where your keen observation skills made a difference in a previous role.
We think you need these skills to ace Test Center Administrator - Wolverhampton
Some tips for your application π«‘
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any customer service roles or positions where you've had to follow strict procedures. Emphasise your attention to detail and ability to work in a quiet environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Pearson VUE that resonate with you, such as their commitment to providing a positive testing experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your professionalism.
How to prepare for a job interview at Pearson - UK
β¨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam testing process and the importance of security and customer service in this role.
β¨Show Your Flexibility
Since the position requires working various shifts, be prepared to discuss your availability during the interview. Highlight your willingness to work weekends and early mornings, as this will demonstrate your commitment to the role.
β¨Demonstrate Attention to Detail
The role involves monitoring candidates and ensuring compliance with testing procedures. Be ready to provide examples from your past experiences where your attention to detail made a difference, especially in high-stakes environments.
β¨Prepare for Customer Service Scenarios
As you'll be interacting with test-taking candidates, think of potential customer service scenarios you might face. Prepare to discuss how you would handle difficult situations or ensure a positive experience for candidates during their exams.