At a Glance
- Tasks: Support candidates during exams while ensuring a secure and friendly environment.
- Company: Join Pearson VUE, a global leader in computer-based testing.
- Benefits: Earn £13.60/hour plus holiday pay and flexible working hours.
- Other info: Flexible shifts available; great opportunity for personal and professional growth.
- Why this job: Make a difference in people's lives by helping them succeed in their exams.
- Qualifications: School qualifications in English and Maths; Microsoft Office skills are a plus.
The predicted salary is between 13.6 - 13.6 £ per hour.
Our Organisation Pearson VUE has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia, I.T. and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries.
We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Leeds, West Yorkshire, on a 12-month contract to cover maternity leave.
Your Opportunity
You will be required to work a minimum of 10 hours per month and be available Monday to Saturday. The pay rate is £13.60/hour, paid to you at the end of every month, in arrears. In addition, holiday pay is paid in lieu of annual holidays via a 12% pay supplement.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test‑taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests.
The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities
- Providing excellent customer service at all times.
- Welcome, greet and check‑in customers/test‑taking candidates.
- Comply with all exams testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some general housekeeping duties such as vacuuming floors, dusting, emptying bins and sanitising keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team‑player with the availability to work a variety of shifts any day Monday through Saturday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible. Working schedules are available at least 2 weeks in advance. As our business is demand driven, there will be occasions where you would be required to open additional hours or days.
The Test Centre can open as early as 7:30am and close as late as 6:15pm, so the successful applicant must be able to have reliable transport arrangements that can accommodate these time restraints.
Our Successful Applicant
This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team‑player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, able to hear soft voices and monitor for restricted behaviour and notice details from a distance. You should be able to both sit for long periods of time and be able to stand from a seated position with ease on multiple occasions. You could also have to escort candidates to and from exam/testing room, plus perform regular walk throughs of the testing room.
In order to meet the desired levels of test security, you must be able to handle/be in close proximity to a range of specialist hand‑held scanning devices (especially, metal detection equipment) and be able to bend and stretch to reach a candidate’s head and ankles, repeatedly during the day. Although not a necessity, willingness to travel to other Test Centres to provide support would be beneficial.
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.
Test Centre Administrator (Leeds, West Yorkshire, UK) (26480) employer: Pearson PLC
Pearson PLC is an excellent employer, offering a flexible remote working environment that allows you to balance your professional and personal life while contributing to the education sector. With a strong emphasis on employee development, you will receive comprehensive training and support, ensuring you are well-prepared for your marking responsibilities. Join a collaborative culture that values your expertise and fosters growth, making this role not just a job, but a meaningful opportunity to impact students' futures.
StudySmarter Expert Advice🤫
We think this is how you could land Test Centre Administrator (Leeds, West Yorkshire, UK) (26480)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pearson PLC.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pearson PLC. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Test Centre Administrator (Leeds, West Yorkshire, UK) (26480)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pearson PLC.
How to prepare for a job interview at Pearson PLC
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pearson PLC's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pearson PLC offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
