The Lead Specialist, Program Manager (Customer Delivery) leads the delivery of complex, customer-facing programs within Professional Services. This role is accountable for planning, coordinating, and executing multi-workstream customer engagements, ensuring delivery commitments are met on time, within scope, and with high customer satisfaction.
Key Responsibilities
- Own end-to-end delivery plans for complex customer programs, from mobilisation through completion.
- Translate customer requirements and contractual commitments into clear delivery milestones and outcomes.
- Coordinate delivery across cross-functional teams, including Professional Services, Product, Engineering, and Customer Success.
- Manage risks, issues, dependencies, and scope changes to protect delivery outcomes.
- Act as a trusted delivery partner to customer stakeholders, providing clear communication and governance.
- Track and report on delivery progress, risks, and outcomes.
- Apply program management expertise to continuously improve delivery practices and support peer learning.
Scope & Level Expectations
- Leads high-complexity customer programs with significant delivery and customer impact.
- Operates with a high degree of autonomy within defined strategic and commercial boundaries.
- Decisions primarily affect customer delivery outcomes rather than enterprise-wide strategy.
- Success is measured by on-time delivery, quality, risk management, and customer confidence .
Experience & Skills
Required
- Proven experience delivering complex, customer-facing programs or engagements.
- Strong stakeholder management and communication skills.
- Excellent planning, coordination, and risk management capabilities.
- Ability to operate effectively in fast-paced, ambiguous delivery environments.
Preferred
- Experience in Professional Services or technology-enabled delivery.
- Program or project management certification.
We think you need these skills to ace Lead Specialist, Program Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivering complex, customer-facing programs. We want to see how your skills align with the role of Lead Specialist, Program Manager.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you effectively communicated with teams or customers.
Highlight Your Planning and Coordination Experience:We’re looking for someone who can manage multiple workstreams. Be sure to include specific instances where you’ve successfully planned and coordinated projects, especially in fast-paced environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
